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Premiere Pro on iMac Pro continuously CRASHES

Forum|Forum|7 years ago
February 16, 2018
18 replies
20791 views

I just bought a new iMac Pro (32GB Memory, 16GB dedicated graphics) one month ago, yet my Premiere Pro application crashes about every 10 minutes. I could be searching through media files, previewing them on the source monitor, or editing footage (Canon 1080p 90-180mbps footage usually) in the timeline; it doesn't really matter, Premiere Pro will eventually crash.

About 2 weeks ago, I contacted Adobe Support. I shared my computer screen with a gentleman there for an hour and a half, but he couldn't figure out the problem. What he concluded with was that the engineering team is working to fix a problem related to searching in the media browser.

I was working on a Late 2015 iMac before upgrading, but then I started having the same issue with Premiere Pro crashing (which is part of why I upgraded to the iMac Pro, thinking it could be a computer processing issue). Now I can only assume it has something to do with High Sierra and Premiere Pro not agreeing.

It is very frustrating having purchased a $5000+ computer but not actually being able to reap the benefits of its processing power due to Adobe's failing application. To that I say....

Adobe,

I see many customers writing similar posts saying their application crashes randomly, so when will this issue be solved? Can you solve this issue faster than it will take me to learn Final Cut Pro? I have work to do and deadlines to meet; your program is limiting my workflow and productivity.

Sincerely,

A Frustrated Paying Customer.

This topic has been closed for replies.

Correct answer Kevin-Monahan

The OP has not returned here in months, so we assume that her problem is solved. If Twert, or anyone else with an iMac Pro is experiencing crashes, please report the bug in the following location:https://adobe-video.uservoice.com/forums/911233-premiere-pro

Premiere Pro: Hot (3831 ideas) – Adobe video & audio apps

Any other with the iMac Pro and stability? Create a new post.

We will now lock this thread.

Thanks,
Kevin

Kevin-Monahan

Correct answer

Community Manager

The OP has not returned here in months, so we assume that her problem is solved. If Twert, or anyone else with an iMac Pro is experiencing crashes, please report the bug in the following location:https://adobe-video.uservoice.com/forums/911233-premiere-pro

Premiere Pro: Hot (3831 ideas) – Adobe video & audio apps

Any other with the iMac Pro and stability? Create a new post.

We will now lock this thread.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

X

XYXXY

Participating Frequently

Going to bump this thread and say that the SAME THING happens with Premiere CC2019. This is NOT fixed.

Using Software/Metal/OpenCL Mercury Playback options and exporting to Software or Hardware accelerated H264 directly from Premiere's exporter.

iMac Pro has latest High Sierra 10.13.6 as well.

Adobe PLEASE FIX THIS

stevenc38288467

Participant

Hello,

I assume that you have already tried completely deleting all Premiere Pro, Media Encoder files and reinstalling the programmes? Although it caused me real grief to do it, this was the only way I could continue my edit for a deadline last week.

My recurring problem was Premiere crashing every time I tried to saveas or save the project, also continually crashing without any actions during edits.

All seems fine now.

Running on 2015 macbook pro, high sierra.

fingers crossed....

Cassidy

X

XYXXY

Participating Frequently

I have the same issue.

Is Adobe going to address this in a patch please?

My 18 core, 64GB RAM, Vega 64 16GB HBM2 system COMPLETELY FREEZES during export with CC2018 (latest).

It doesn't matter what codec is used. ProRes, Animation, H264 (hardware accelerated freezes it instantly). All freeze the system and I have to hard reboot.

I have tried: OpenCL, Metal, Software mercury playback modes.

I have tried internal SSD storage source and external Thunderbolt 3 and USB3.0.....and network.

ALL SAME.

IS ADOBE GOING TO FIX THIS ????

IS CC2019 GOING TO FIX THIS???

Why do I keep paying Adobe?

B

bincvf

Participant

is there a solution or work around for this yet

i am a professional user of adobe products thay is extremely unhappy

B

ben_lowe1

Participant

I'm actually starting to have this problem. Pretty much on the same computer. When I go to export my video, it seems to crash or it will cause my computer to do a hard restart.

I am sourcing my media from at least three different places. My computer, Lacie Thunderbolt drive, and Google drive (Work drive).

I still don't know why my computer would crash, it is to powerful to do that, at least you would think.

Can anybody help me?

Thanks!

Lumberjack0325

Participating Frequently

how many monitors do you have? I was running three including the 5k display. I turn off my extra displays and it no longer crashes when exporting. This might be a workaround.

jordaneisman

Participating Frequently

disconnecting essential hardware that is part of my entire workflow to get an export to work?

maybe in your line of work you have time to deal with that BS- but when on deadline- I am not changing my hardware setup to do a simple output export- that is not a workaround- thats is anecdote.

I use 2017 and things run fine. 7 months later an 2018 is still a defective piece of software on the iMac pro

disconnect my monitors..

Whats next- dont use the mouse or keyboard?

look what using adobes most recent NLE has reduced us to-- removing hardware- what a quality piece of software

D

derekrkuma

Participant

Also on the list of people having issues. Been thinking its the GPU.

Really hate having to do 2 to 3 hard resets every-time I work. Not what I thought I would be doing with the investment in my new equipment.

Like many others, I have work to do, and I don't have time to troubleshoot something that should work. Apple and Adobe both.

Computer will freeze randomly when editing in PS, LR, and PR. I feel a bit cheated paying for software that will not work with my computer.

Lumberjack0325

Participating Frequently

I actually had my computer crash while rendering using the Software Only option so now I'm not sure. I did have my third monitor on at that time so maybe it still is, I'm just not sure.

T

Tony Whittaker

Participant

I have the same problem with a new iMac and Premiere. Mine freezes when exporting H264 mpegs. It doesn't happen when exporting ProRes Quicktimes. I've tried the permissions thing but no luck. Any suggestions?

Wes Howell

Adobe Employee

Hi Tony,

Sorry you're having trouble. Happy to lend a hand.

A few questions.

Are you able to share any crash reports?

You will find it in /Library/Logs/DiagnosticReports/ should say Adobe Premiere Pro CC..crash

Can you tell me a bit about your project resolution and what effects you are using?

Also, can you try a few different changes to your render settings.

located here:

File>Project Settings>General>Video Rendering and Playback

It would be good to know if you have better results using OpenCL or Software only mode. That will help with troubleshooting as well.

Feel free to PM if you’d like.

Wes Howell

tony@carnivorefilms

Participant

Thanks Wes - the problem seems to have stopped. If it happens again I will post a crash report.

Cheers

Tony

Lumberjack0325

Participating Frequently

I have a question for everyone who has these; do you have more monitors than the integrated iMac Pro screen? This all seems very GPU related and Adobe doesn't seem to know how to exactly be optimized on the OSX platform. While exporting, I've turned off my other monitors and it doesn't crash. Also making it render with the "Mercury Playback Engine Software Only" also helped. It took longer and uses a lot of RAM, but it didn't crash. This is my thinking and reasoning of the GPU being the problem, and the reason behind why this is happening. I could be wrong, but my testing really pushes me in that direction.

A

AnthemMultimedia

Participant

Hi - I'm having persistent crashing issues with Premiere Pro CC (even when I've updated to current version) and High Sierra (also updated) on a newer iMac.

(iMac (Retina 5K, 27-inch, Late 2015; 4 GHz Intel Core i7; 32 GB 1867 MHz DDR3; Graphics AMD Radeon R9 M395X 4096 MB)

Just called applecare and they said there are no issues with my machine (after running some diagnostic tests).

I DO NOT have time for this. Too many deadlines to meet.

What's worse is that each crash seems to erase the last few minutes of work I've been doing even though I save constantly. Have to dig manually into my autosave vault, open, re-save, etc.

I'm a video producer - a skilled user of Premiere Pro and Macs in general - and I'm stumped.

Adobe -what gives? Can you please address this?

Thank you,

Dina

Wes Howell

Adobe Employee

Hi Dina,

Do you have time to dig into some details and troubleshoot?

I'd like to help get to the bottom of these issues. Feel free to respond here or PM directly. (Same offer applies to others ITT)

Wes Howell

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