Skip to main content
Participant
July 25, 2022
Question

Premiere Pro Playback Crashing Consistently

  • July 25, 2022
  • 2 replies
  • 814 views

I have been having random crash problems recently, so I reinstalled Premiere last night.

 

Everything seemed to be working this morning, but then the playback started to malfunction. And now, Premiere Pro is refusing to load any media, regardless of media type (images, videos, audios), or if editing in existing projects or in new ones. Every single media is being replaced by "media pending" and I am always three clicks away from the program crashing. Sometimes the sources will load, but the sequence never loads and pressing the play button always results in black screen and then crash.

 

I tried everything I could find on the internet, including clearing the media cache files, reseting the preferences, re-enabling the clips, closing sequence before playback, turning hardware acceleration on and off, etc. I even manually deleted the Premiere Pro folder in appdata. Nothing seems to work.

 

I am using a Gigabyte Aorus 15 laptop (2019), which should be (was) enough to run the application.

 

I am now at my wit's end. Anything from you guys will be greatly appreciated!

This topic has been closed for replies.

2 replies

Participant
July 26, 2022

Here is the most recent UXPlog, I waited two hours for it to load the media but everything still appeared to be pending.

Kevin-Monahan
Community Manager
Community Manager
July 26, 2022

Hi Harry,

Unfortunately, UXP logs are not helpful for troubleshooting crashing issues. You need an actual crash report generated in a crash report dialog box. Are you getting such a dialog box, or are you getting the spinning wheel happening to you (a hang)? Let me know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
July 27, 2022

Hi Kevin!

I have shared a few crash reports with adobe directly with the dialog box with my email attached linked to this account. Would you please inform me where the crash reports will be stored? (and file type)

 

best

Harry

Kartika Rawat
Community Manager
Community Manager
July 25, 2022

Hi there!

Sorry about the crash.  Could you confirm if there's an update available for your GPU driver? Also, can you also check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

 

Thanks,

Kartika

Participant
July 25, 2022

Hi Kartika,

 

Thank you for the prompt reply, here are the two most recent crash logs. It doesn't seem like a GPU driver issue but I will update it in the meantime regardless.

 

Best,

Harry