Premiere Pro Random Crashes

[Francisco David]

I have been using Premiere Pro almost everyday for my own projects, and today, I started randomly crashing when I am just playbacking footage.

I am not sure why, has never happened before...

The footage is 4K 10BIT HDR, but sequence is 1080p.

I have an i7-12700KF

GTX 1660 6GB

32GB Ram 4000 MHZ

Using latest version of Premiere.

[T - Sal]

Hello, 

Please give the methods I mentioned in this Post a try, Add to that, can you Please tell us which version of Premiere Pro are you using? Have you tried using an older version to see if the issue persists?

[Francisco David]

I have unninstalled drivers and re-installed them, same with premeire pro.

I have v24.3

[Francisco David]

It keeps crashing, it starts by saying the a certain file can't be read on X amount of frames, and the closes the app

[Peru Bob]

24.3 is not the latest version.  Please update.

[Francisco David]

It shows as if it's the latest one, what can I do?

[Peru Bob]

Update the Creative Cloud app and install it from there.

[Francisco David]

Where can I update the Creative Cloud? I can't find it, besides apps that require updates.

[Ann Bens]

24.4 has pulled from release due to issues.

Have to wait for 24.4.1

[Francisco David]

So, how can I keep working if it is crashing? Should I install the last version before this one?

[Ann Bens]

You could reinstall if that does not help revert to a previous build.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems