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Participant
July 30, 2023
Question

Premiere Pro randomly closes during export

  • July 30, 2023
  • 1 reply
  • 525 views

Hi all, I have recently began to encounter an issue where Premiere Pro 23.5 will randomly close without warning during a video export (render) I work with 4k h264 footage over an hour long and I haven't had this issue until around 4 days ago, now every export crashes. I have reinstalled Premiere Pro, downgraded and tried rolling back my graphics drivers and even a fresh windows install and I'm still having the issue.

 

Windows Event Viewer sometimes manages to catch the problem and its reported as

Faulting application name: Adobe Premiere Pro.exe, version: 23.5.0.56, time stamp: 0x6483b6e7
Faulting module name: mc_dec_hevc.dll, version: 13.2.0.6323, time stamp: 0x6256e21b
Exception code: 0xc000001d
Fault offset: 0x0000000000526c48
Faulting process ID: 0x0xB0C
Faulting application start time: 0x0x1D9C321A492A724
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2023\Adobe Premiere Pro.exe
Faulting module path: C:\Users\Public\Documents\AdobeInstalledCodecsTier2\4.0\mc_dec_hevc.dll
Report ID: 8e990500-7afa-42f8-9c8f-26429ea736e3
Faulting package full name:
Faulting package-relative application ID:

 

My system Specs are as follows (I have performed memtest86 twice and zero errors have come back, and I've stress tested my CPU without issue)

Summary
Operating System
Windows 11 Pro 64-bit
CPU
13th Gen Intel Core i9-13900KF
RAM
128GB Corsair Vengeance DDR5 4600
Motherboard
Micro-Star International Co. Ltd. MPG Z790 EDGE WIFI (MS-7D91) (U3E1)
Graphics
4087MB NVIDIA GeForce RTX 4080 (Gigabyte)
Storage
1863GB NVMe CT2000P3PSSD8 (Unknown (SSD))
119GB ADATA SU800 (SATA (SSD))
2794GB TOSHIBA HDWD130 (SATA )
931GB Western Digital WDC WDS100T2B0C-00PXH0 (Unknown (SSD))
1863GB GIGABYTE GP-ASM2NE6200TTTD (Unknown (SSD))
1863GB GIGABYTE GP-ASM2NE6200TTTD (Unknown (SSD))
116GB Generic MassStorageClass USB Device (USB )
29GB SanDisk Cruzer Blade USB Device (USB )
Optical Drives
No optical disk drives detected
Audio
NVIDIA High Definition Audio

 

This is the first time I've ever reported an issue so if other log files or info are needed I'll happily provide.

 

Thanks!

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Community Manager
August 1, 2023

Hi there! 

Sorry for the crash. Do you have any effects on your project? Have you tried changing the render location?

Can you also check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

Let us know.

 

Thanks,

Kartika

 

Note: moved from bug to discussion for troubleshooting.