Inspiring

해결됨

Premiere Pro screen is frozen and not updating but somethings work and can be used

Forum|Forum|4 years ago
May 20, 2021
5 답변들
5363 조회

Hey, won't tell my name, you can call me by my social nickname, Xtrm_Proxar. I'm here because I'm facing an issue and I want it fixed soon, because I have a project to complete and I need Premiere Pro. My issue is that when I open Premiere Pro, everything's fine, I can hover over tools, select and use tools and switch to other workspaces but when I enter the "Effects" Workspace everything glitches out and the screen will be frozen and some small things will only be working. If I hover over tools I won't see the tool name or hotkey but if I select a tool and click something in the menu (the very top bar that contains File, Edit, etc...) the screen will update just for that moment, I made a small video so you can see what exactly is happening and help me fix it easily and will be easier for y'all to help me. Note: there are a lot of fast forwards to make the video more shorter so it won't waste you time, the video's 1-2 minutes. Also, its through link because the files too big and I can't attach it. I really want to work in the "Effects" Workspace so please help me out, thank you so much!

Link to the video (No need of downloading, just have to watch it):
https://streamable.com/hvv04b

Thank you so much,

Xtrm_Proxar

이 주제는 답변이 닫혔습니다.

최고의 답변: afk.anxrchy

Me myself, by experimenting, have found a way to fix this glitch and use the "Effects" Workspace or a different workspace you're having the glitch with. First go into the workspace you get the glitch in, mine's "Effects" workspace. Then import any media and add it to the sequence and your problem will be fixed. But, if you already have media imported and a sequence made and edited, just add new media and add it to the sequence, any new media even if you don't need it in your project and . After that, your glitch will be fixed and you can delete the file you imported if you don't need it. Finally, your glitch will be solved and you can enjoy. If you ever get the glitch again, just import media, add it to the sequence and delete it if you don't need or you can leave it if you need and your glitch will be solved. Have a great day!

*(IF YOU READ THE CHAT YOU MIGHT FIND AN ANSWER SAME LIKE THIS, I AM NOT SPAMMING I JUST NOTICED SOMETHING WRONG AND I EDITED "THIS" MESSAGE SO YOU'LL GET THE RIGHT INFO)*

afk.anxrchy작성자답변

Inspiring

Me myself, by experimenting, have found a way to fix this glitch and use the "Effects" Workspace or a different workspace you're having the glitch with. First go into the workspace you get the glitch in, mine's "Effects" workspace. Then import any media and add it to the sequence and your problem will be fixed. But, if you already have media imported and a sequence made and edited, just add new media and add it to the sequence, any new media even if you don't need it in your project and . After that, your glitch will be fixed and you can delete the file you imported if you don't need it. Finally, your glitch will be solved and you can enjoy. If you ever get the glitch again, just import media, add it to the sequence and delete it if you don't need or you can leave it if you need and your glitch will be solved. Have a great day!

*(IF YOU READ THE CHAT YOU MIGHT FIND AN ANSWER SAME LIKE THIS, I AM NOT SPAMMING I JUST NOTICED SOMETHING WRONG AND I EDITED "THIS" MESSAGE SO YOU'LL GET THE RIGHT INFO)*

afk.anxrchy작성자

Inspiring

Me myself, by experimenting, have found a way to fix this glitch and use the "Effects" Workspace or a different workspace you're having the glitch with. First go into the workspace you get the glitch in, mine's "Effects" workspace. Then import any media, and your problem will be fixed. But, if you already have media imported and a sequence made and edited, just add new media, any new media even if you don't need it in your project. After that, your glitch will be fixed and you can delete the file you imported if you don't need it. Finally, your glitch will be solved and you can enjoy. If you ever get the glitch again, just import media and delete it if you don't need or you can leave it if you need and your glitch will be solved. Have a great day!

Ann Bens

Community Expert

Put your project and assets in a dedicated AV folder and not Downloads

M

Michael Grenadier

Legend

Hey Ann, why would that make a difference? Not saying it can't, just wondering why. Of course, my OCD makes keeping files in the download folder an unattractive option, but since I've got my webbrowser set to ask me where to download to, I usually point it directly to my folder for the specific projects media...

thanks

M

Michael Grenadier

Legend

does your system meet minimum specs

https://helpx.adobe.com/premiere-pro/system-requirements.html

and please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.

Are the drivers for your graphics card up to date? Oops, see Ann already suggested that. Her advice is generally spot-on.

Are you using multiple monitors? People have reported issues with this, but not in the last few versions of the software, so try keeping all your panels on your main monitor and see if that solves the problem.

Please approach your troubleshooting in a systematic fashion and answer all the questions and attempt all the suggestions and let us know if anything helps. If not, we can start digging in to more stuff.

afk.anxrchy작성자

Inspiring

Specs:
Microsoft Windows Version 20H2 (OS Build 19042.985)
Windows 10
Premiere Pro 2021 Version 15.0.0 (Build 41)

4 GB RAM

64-bit Operating System, x64-based processor

GPU: NVIDIA GeForce GTX 710

My GPU is up-to-date, I don't have studio drivers for my GPU. No, I don't use multiple monitors, I am not high budget, I am real low budget and am trying to work with what I have, I can't upgrade because I am 13 and obviously don't earn and I don't get any pocket money. Thus, all my panels are in one monitor because I only have one. Nothing has worked, so I think y'all should keep digging into more stuff. Thank you for all your support, it means a lot to me, Love y'all!

M

Michael Grenadier

Legend

I don't see your graphics card on the premiere minimum requirements

https://helpx.adobe.com/premiere-pro/system-requirements.html

You should consider working in an earlier version of Premiere. I think at this point the earliest you can officially download is CC2020. Just go to creative cloud app and clikc on the 3 dots to the far right of Premiere.

Ann Bens

Community Expert

Before opening a project:
Delete Media Cache:
FAQ: Deleting Media Cache files
Reset Preferences:

FAQ: How to reset (trash) preferences.

More troubleshooting
Reset workspaces: Go to Window : Workspace : Reset to Saved Layout.
Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.
Make sure you have the latest Nvidia STUDIO driver installed, not the Game driver.
Make new project and import old one.

afk.anxrchy작성자

Inspiring

Before I made this post I tried restting preferences and resetting to saved layout but I tried again, did not work, in addition, I don't have studio drivers and its not just for one project its for the whole pemiere pro. Your advice didn't work, thanks though.

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