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coolcalmatomsphere
Participating Frequently
May 18, 2024
Frage

Premiere Pro shutdown without when I try to delete a point in a mask

I'm on Adobe Premiere Pro version 24.3.0. I slipped the clip in two to change the mask that will differ from the previous keyframe. I was trying to delete a point on the mask on Adobe Premiere Pro in video frame by pressing ctrl and hold and clicking on a point I wanted to delete. But every time it closed expectedly without notice. And sometimes, I see "Low Level Exception in Mask (AEVideoFilter:15)" error before Premiere Pro closes. If it worked, then the point on the mask should be deleted. I don't have any third-party plug-ins or panels installed. I use a Dell Latitude 7480 and my operating system is Windows 10 Pro 22h2. It has a Core i5-6300U CPU with speed up to 2.40 GHz, 32GB RAM HMA82GS6AFR8N-UH 1x16GB, Kingfast 512GB SSD, and Intel(R) HD Graphics 520.

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    13 Antworten

    jstrawn
    jstrawn
    Legend
    October 31, 2024

    This has been verified as fixed for Pr25.1 Beta (039).
    So you can install a recent Beta build or wait for the Pr 25.1 release to see the fix.
    Please let us know how the fix works out for you.

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      Trent Happel
      Participating Frequently
      May 28, 2024

      Interesting. Thank you for the updated information.

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      coolcalmatomsphereAutor
      Participating Frequently
      May 27, 2024

      @Kevin-Monahan and @Trent Happel I stop seeing the issue with deleting points in a mask by uninstalling and reinstalling Premiere Pro 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      May 21, 2024

      Hello @coolcalmatomsphere,

      Good news: a product team member, @Trent Happel, has picked up your case and is investigating.

       

      I hope we can solve your issue ASAP. Thanks for your patience.

       

      Take Care,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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      Trent Happel
      Participating Frequently
      May 21, 2024

      Thank you! I'm investigating now.

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        coolcalmatomsphereAutor
        Participating Frequently
        May 21, 2024

        The is the link: https://drive.google.com/file/d/1CAbXE3JDk1ELaISwpHqjJPMwZHGdz9N1/view?usp=sharing. It is sequence 1 where the bug occured.

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          Trent Happel
          Participating Frequently
          May 20, 2024

          You can PM me the location or if you compress/zip it, I think you can send via the forum.

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            coolcalmatomsphereAutor
            Participating Frequently
            May 20, 2024

            @Kevin-Monahan The laptop is also refurbished.

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              coolcalmatomsphereAutor
              Participating Frequently
              May 20, 2024

              Sorry @Trent Happel, I am still new to this Adobe Community, so I commented again so you can recognize the reply I made to you. How would you like me to send the project to you?

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                coolcalmatomsphereAutor
                Participating Frequently
                May 20, 2024

                Well @Kevin-Monahan, I don't know if the laptop is modified because I brought it off at Amazon and knew I should have asked the seller that. When running Help > System Compatibility Report, Premiere Pro says no conflict to report.

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