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M
Monica5E4C
Participant
September 7, 2020
Frage

Premiere Pro / Unsupported Video Driver / INtel (R) HD Graphics 5500

  • September 7, 2020
  • 6 Antworten
  • 10762 Ansichten

Hi,

I am posting for a student in my course who is getting a System Compatibility Report for Adobe Premiere Pro that says "Video INtel(R) HD Graphics 5500 is an unsupported Video Driver). See attached screenshot. After the student clicks "Fix," they still get the same error message. How can we resolve this? Will they be able to use Premiere?

 

Thank you for your help!

 

    Dieses Thema wurde für Antworten geschlossen.

    6 Antworten

    V
    Vishal28671865x4bw
    Participant
    March 2, 2023

    Same Error , but no solution ? for using Premier Pro , i have to change System ?? 😞 

     

     

    R
    RjL190365
    Legend
    March 6, 2023

    If you're stuck with that relic for the foreseeable future, then please manually disable all hardware acceleration in Premiere Pro (you will have to do this every time you start a new project).

     

    Turn off hardware decoding and encoding in the Preferences > Media section, and then switch the renderer to the Mercury Playback Engine Software Only mode in the Project Settings under the General tab in the Video Rendering and Playback section. You cannot use hardware acceleration at all in Premiere Pro with that old laptop.

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    September 8, 2020

    This takes less than a minute assuming you have 7zip installed.

     

    ++++ Make a Copy of your project with a New Name in the same folder as the original ++++
    1) Right-Click the COPY of the project and from the 7-Zip menu select “Open Archive”
    2) In 7-Zip there is one file same name as the project – Right-Click the file and select EDIT*
    3) On the fourth line change the Version = “??” Change the number portion to “1” Save and Close
    4) 7-Zip will ask you if you want to update that file in the archive, Select OK

    That’s it! When you open the project Premiere Pro will say it is from a Previous Version, and will give it a new name as usual.

    This post has a bit more info...
    https://community.adobe.com/t5/premiere-pro/open-premiere-project-in-older-version-downgrade-project-version/td-p/10648544

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    September 7, 2020

    There are MANY tutorials available on the web, many excellent free ones.

    Here's a link to the adobe page with tutorials: https://helpx.adobe.com/premiere-pro/tutorials.html

     

    A
    Ad VENTURES ATL
    Participating Frequently
    September 7, 2020

    That doesn't work.  When  the tutorial files are downloaded and opened : The message pops up: This file was downloaded in a newer version of Primerie Pro and cannot be opened.   So I'm left with the video turorials but can't practice with any of the adobe files, hence the question of a workaround.  I  do have Primerie Pro 2019 and 2020 on my computer - so i'm wondering if uninstalling these would help.   Seems like a waste of space to have 3 versions of everything CC.

    A
    Ad VENTURES ATL
    Participating Frequently
    September 7, 2020

    My computer has the same issues and I discovered that I cannot update my graphics driver to the one Premier Pro 2020 demands. I have an older version Premier Pro 2017 which I decided to use (rather than buy a new laptop) but the tutorial files won't even download property and cannot be opened. This seems very unfair.  How can you use any of the tutorial files  and practice? Is there a workaround?

     

     

    MarekMularczyk
    Community Expert
    MarekMularczykCommunity Expert
    Community Expert
    September 7, 2020

    Yes, you will be able to use Premiere.

    You won't be able to take advantage of GPU acceleration (you will see it in New Project dialogue box - it will say Software Rendering Only) but I wouldn't worry about it too much.

    Adobe Community ExpertAdobe Certified Professional
    R
    RjL190365
    Legend
    September 7, 2020

    That may be true today. But in 14.3.2, then there is a very high probability that the program will crash whenever one tries to perform much if anything in that program with that PC (in other words, the user would have gone absolutely nowhere in video editing). That is the first warning sign to upgrade to a newer PC ASAP.

     

    In other words, the time for continued use of older, now-legacy-or-obsolete hardware for Premiere Pro is almost over. When version 15 is released this Fall, the user will no longer be able to obtain any version of Premiere Pro that worked at all with older hardware (albeit with restrictions).

    R
    RjL190365
    Legend
    September 7, 2020

    As I have stated many, many times in other threads in the Adobe community forums, your CPU platform is now officially too old for any newer version of Premiere Pro. The HD 5500 is an indication that your system is equipped with a 4th-Generation Refresh mobile CPU - but Adobe now officially requires a 6th-Generation or newer CPU in order to run Premiere Pro. And Intel had already depreciated all support for its 4th- and 5th-Generation CPUs back in 2018. Since then, only security patches and no new compatibility updates or bug fixes have been released for these older CPUs.

     

    And Adobe failed to do its part in updating the OpenCL recommended list, leaving its Windows OpenCL and integrated graphics lists in situ since the release of CC 2018 back in 2017. In other words, Adobe did not even bother to test AMD or Intel GPUs, outside of AMD's pricey Radeon Pro WX-series GPUs, at all on Windows since 2017.

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