Skip to main content
U
Ulrich280627680w9e
Participant
January 23, 2023
Question

Premiere Pro Version 15.4 bekommen

  • January 23, 2023
  • 1 reply
  • 1114 views

Hallo,

 

da es ja anscheinend keinen Chat Support mehr gibt, versuche ich es mal hier.

 

Ich benötige die Version 15.4 von Premiere Pro, damit ich .mogrt für Premiere Rush erstellen kann.

 

Oder Adobe sollte es auf die Kette bekommen, dass man diese einfach wieder erstellen kann.

Vielleicht kennt ja auch einer eine andere Möglichkeit das zu tun.

 

MFG

This topic has been closed for replies.

1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
January 23, 2023

You have to contact the Adobe Customer Service to get the download link for Premiere 15.

Make sure to be signed in to your Adobe account and allow popups and cookies on your browser.  If you're using VPN you may not be able to see the chat window.

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen 

will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

 

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

 

This is a public forum and not Adobe support. All users here, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or other product activation issues. Support for those issues requires an Adobe employee. 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
S
Sergiu_M-D
Inspiring
January 23, 2023

No chat window opens when I click the https://helpx.adobe.com/contact.html?rghtup=autoOpen link. Any other ideas how to get in contact with Adobe? If that is even possible (it has been quite hidden in the past, but this time I really can't find any working option). 

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 23, 2023

@Sergiu_M-D & @Ulrich280627680w9e 

 

support won't supply that link.

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices