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T
timm67350468
Participant
January 22, 2018
질문

Premiere Pro will not close at the end of a session,

  • January 22, 2018
  • 2 답변들
  • 1530 조회

after saving (cmd+S) and going to File, Close Project, the programme hangs (colour wheel) and the only way to exit is Force Quit. Any suggestions?

Premiere Pro CC​

    이 주제는 답변이 닫혔습니다.

    2 답변

    A
    Animated#1
    Known Participant
    April 23, 2018

    I'm having the same issue where I didn't have any issues yesterday. It's not only for Premiere but all of my Adobe software. I can create a new project with absolutely nothing imported or saved and the software will not close. I've been force quitting all morning.

    Mac Pro (Late 2013)

    Processor: 3 GHz 8-Core Intel Xeon E5

    Memory: 32 GB 1866 MHz DDR3

    Graphics: AMD FirePro D700 6144 MB

    These machines were newly installed at work last month.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 23, 2018

    Hi JeremiahK,

    Do you have any third party plug-ins in use? I have heard that these can sometimes trigger the issue.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    Animated#1
    Known Participant
    April 23, 2018

    I do, but nothing changed since yesterday.

    K
    kimp24297474
    Inspiring
    January 22, 2018

    Hi,

    Are you in CC 2018?

    What other ways have you tried closing? And are you on Mac or PC?

    T
    timm67350468작성자
    Participant
    January 22, 2018

    I'm on CC 2018 and I'm using a Mac with 24mg of Ram and an i7 chip. Up until the end of last year all went very well then, after importing some 4K assets (graphics), I noticed, when closing the project (File > Close Project) the program would hang.

    K
    kimp24297474
    Inspiring
    January 22, 2018

    I was having a similar issue a year ago with our 8K assets. Eventually the only solution became to create proxies (you can use R3D's program or Media Encoder to batch process) & edit with the proxies, and instead of going up to "File > Close Project," right-clicking on the icon in the dock & selecting "Quit" when ready to close the project. I know that's not a solution, but more of a workaround. Sorry I'm not of much help here good luck!

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