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Question

'Premiere running low on system memory' error appearing again and again

Forum|Forum|4 years ago
September 25, 2021
2 replies
18973 views

Hi Adobe Team,

just like many other Premiere users I keep getting the 'Premiere Pro running low on system memory' error which appears out of nowhere.

There is more than enough free memory and RAM available and Premiere is not even using a third of it.

No other applications are running in the background.

It comes to a point where working becomes almost impossible with this application.

I am aware that bugs can occur and will always be there but if users report this issue and don't even get plausible feedback from the Adobe Support, it is simply not acceptable and I am not willing to pay a full price for a product that does not work as it should. At least the Adobe Team could try to take on this issue and release an announcement about this as it's obviously not only affecting one or two people but quite a few individuals and businesses.

This problem has never been occuring in older versions on the same machine, so it obviously has something to do with certain updates. I am using the latest version of Premiere through the Cloud.

It would be great to get some more meaningful feedback other than 'Have you tried to delete your Media Cache?'.

Cheers,

Marc

S

stonjsu

New Participant

FIX - Kinda

So I had this issue on 23.5 - Low Memory etc, my RAM was peeking waaaay over its Adobe Dedicated amount, and then would crash

I reverted back to 23.4 and that didnt work, then I updated back to 23.5 and it seems to have fixed it.

No idea how or why, but it worked.

Worth a try!

S

stonjsu

New Participant

UPDATE - PC Users, increase your page file size! I upped mine to be 100GB and its fixed it

A

Arthur25166068p4xs

New Participant

hi, where i can update page file size ?

Ann Bens

Community Expert

FAQ: What information should I provide when asking a question

D

defaultxt2ea6ax7egfAuthor

New Participant

Thanks Ann, I am aware of this.

But I am trying to hit a general point here, not a specific issue that's just affecting me.

This is occuring over a variety of different projects, files, all the mentioned suggestions have been tried. Obviously, this is a global problem Adobe knows about and has tons and tons of information about, including crash reports.

M

Michael Grenadier

Community Expert

This problem of Premiere thinking it has low memory is killing me on a documentary right now.

I've tried everything, uninstall, reinstall, dumping cache files, creating new projects and importing the entire project, or just selected sequences and nothing is working.

I will say on a 2TB SSD, I only have 129 GB of free space. Could that be part of the issue?

I started to transfer everything to my internal SSD with more free space.

Help!

I did find a program that would allow you to clear some of your ram usage... let me turn on the windows machine and see if I can dig it out... I doubt the problem is caused by the limited free space on your 2tb SSD but supposedly you should keep at least 10% free space on all drives and at least 20 % free space on your boot drive.. So couldn't hurt to clear some space off your media drive... That said, you might want to work on an earlier version of premiere if that allows you to work without issues... One of the great things about Premiere is that you do not have to delete earlier versions when you do an update... Adobe only allows access to the previous major version of Premiere so you should check to see what you've got on your system... and never delete older versions when doing an update. I've got premiere versions going back to CS5.5 available... just in case. Will post back if I can find the app for clearing RAM. Maybe someone else knows about these programs...

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