Skip to main content
D
defaultxt2ea6ax7egf
New Participant
September 25, 2021
Question

'Premiere running low on system memory' error appearing again and again

  • September 25, 2021
  • 2 replies
  • 18973 views

Hi Adobe Team,

 

just like many other Premiere users I keep getting the 'Premiere Pro running low on system memory' error which appears out of nowhere.

There is more than enough free memory and RAM available and Premiere is not even using a third of it.

 

No other applications are running in the background.

 

It comes to a point where working becomes almost impossible with this application.

I am aware that bugs can occur and will always be there but if users report this issue and don't even get plausible feedback from the Adobe Support, it is simply not acceptable and I am not willing to pay a full price for a product that does not work as it should. At least the Adobe Team could try to take on this issue and release an announcement about this as it's obviously not only affecting one or two people but quite a few individuals and businesses.

 

This problem has never been occuring in older versions on the same machine, so it obviously has something to do with certain updates. I am using the latest version of Premiere through the Cloud.

 

It would be great to get some more meaningful feedback other than 'Have you tried to delete your Media Cache?'.

 

Cheers,

Marc

    2 replies

    S
    stonjsu
    New Participant
    July 12, 2023

    FIX - Kinda

    So I had this issue on 23.5 - Low Memory etc, my RAM was peeking waaaay over its Adobe Dedicated amount, and then would crash 

     

    I reverted back to 23.4 and that didnt work, then I updated back to 23.5 and it seems to have fixed it. 

     

    No idea how or why, but it worked. 

    Worth a try!

    S
    stonjsu
    New Participant
    July 13, 2023

    UPDATE - PC Users, increase your page file size! I upped mine to be 100GB and its fixed it

      bikersin
      bikersin
      New Participant
      April 27, 2024

      So after analysing my PC behaviour I realised this issue only happened when the C: drive started to fill up.

      I checked the  C/Users/[username]/AppData/Roaming/Adobe/Common path and checked the logs in both the Premiere Pro folders and After Effects folders and realised there were over 60gb of logs that weren't needed anymore.

      Once the C: drive had the space was free the error stopped.

      Ann Bens
      Ann Bens
      Community Expert
      September 25, 2021

      FAQ: What information should I provide when asking a question

      D
      defaultxt2ea6ax7egfAuthor
      New Participant
      September 25, 2021

      Thanks Ann, I am aware of this.

      But I am trying to hit a general point here, not a specific issue that's just affecting me.

       

      This is occuring over a variety of different projects, files, all the mentioned suggestions have been tried. Obviously, this is a global problem Adobe knows about and has tons and tons of information about, including crash reports.

        M
        Michael Grenadier
        Community Expert
        September 25, 2021

        I have never seen this message and I work on 4 different systems, 1 windows and 3 macs,  not to mention the people to whom I provide support.  Posting your system specs helps us (both users like me and adobe employees) to find a common denominator among the users who do see this problem.   So please post your systems specs or explain your resistance to this simple request.  And I'd also suggest you let us know us know the type of sources you're working with.  In particular, material shot on a smartphone or from a screen recording can cause issues that are intermittent and impossible to predict.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices