Premiere Timeline Problems

[martinp28056544]

I have recently updated CC - simply when notified that there was an update available.

Now, I can't activate the timeline. I seem to be able to use other sections of the workspace, but can't do anything in the timeline. This makes it very difficult to edit things.

Help, please.

Martin

[MarekMularczyk]

What do you mean you can't "activate the timeline"?

Can you see your sequence in the timeline?

Share a screenshot of your timeline with us. This will help.

[martinp28056544]

OK,let me attempt to explain:

If I click on a section of the work space, a blue line appears around it. At the moment that only happens intermittently with the timeline. And then I can't do anything in the timeline. Can't adjust the viewing size, move tracks, etc.

Interestingly, now that I have installed Premiere Rush, this seems to have resolved itself ... for the time being, at least.

Thank you,

Martin

[WeAreMoose]

Hey Martin, sounds awful.

Have you got any plugins installed?

I had a plugin installed which sometimes caused these issues.

You could try to use the hotkey for highlighting your timeline and see if you then can use it with the mouse?

Thanks!
Jannick

[martinp28056544]

Thanks Jannick.

I don't have any plug-ins going, but I will try that hotkey idea.

Anyway, after downloading Premiere Rush it just sorted of cleared up, which is probably a bit weird, but then again ... it's a weird world at times.

Now that I have you, you're support page really isn't terribly helpful. Perhaps it's just me, but I had a bit of difficulty navigating it.

All the best,

Martin

[Ann Bens]

If Premiere is acting weird trash preferences.

FAQ: How to reset (trash) preferences.

[WeAreMoose]

The support page is awful, calling Adobe is even worse.

I sometimes get redirected in circles between departments for a simple question about licensing.

This forum is our only hope

[Kevin-Monahan]

WeAreMoose,

Sorry for the frustration with our agents. Please PM me with your case number and I'll make sure that the agent is corrected. What did you find confusing about the support page? Let me know so I can fix it.

Thanks,
Kevin

[Kevin-Monahan]

Martin,

Are you still experiencing this problem? Let us know.

Thanks,
Kevin

[martinp28056544 · Accepted solution]

Hi Kevin,

Sorry for taking a while to reply. This issue seems to have resolved itself. To be honest, I'm not sure what happened, but it wasn't working, I downloaded Premiere Rush and suddenly it was fine.

So, for the now, I'm OK. Thank you,

Martin