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Premiere unable to link offline media to a Box Drive folder

New Here ,
May 10, 2022 May 10, 2022

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Hi, I'm having an issue with Box Drive and Premiere and am hoping to find a workaround here. We are a team of several editors, and sometimes one editor starts a projects and another one picks up. Files are all on Box Drive. 

 

When I open an already started project from Box Drive to Premiere, I see all the video assets offline, when trying to link them I don't even see Box as a folder on the "Locate" screen.

 

I contacted Box and they explained that "unfortunately the recent updates to Box Drive that are required for Apple's Mac OS Monterey are not fully supported by Adobe yet."

 

As of now I managed to start working on projects if I download the full folder content on Box Drive and then open the project from there, But if for any reason some file got renamed and Premiere sees it as offline, there's no way for me to sync/reconnect it. 

 

Any ideas/ work around? 

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Editing , Import

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New Here ,
Jul 04, 2022 Jul 04, 2022

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I'm having the same issue, have you found a way to correct this? 

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New Here ,
Sep 07, 2022 Sep 07, 2022

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I've never once commented in a thread (that I can recall), but logged in to just say THANK YOU FOR THIS!

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New Here ,
Sep 07, 2022 Sep 07, 2022

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Whoops, put this in the wrong place. Clearly an amateur. Thank you to David's solution below!

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Community Expert ,
Jul 04, 2022 Jul 04, 2022

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Most of the 'drop-box' derivatives use practices that make it difficult to work with Premiere Pro. And apparently, a typical issue is they tend to 'tag' a file when they go through to check file syncing every X number of minutes ... and said tagging in the file header cause Premiere to think it's now a different file. The file header data changed, you see.

 

That might be the issue or part of it. And we all hope that Adobe and the folks with your service can get this sorted.

 

In my work, we're using LucidLink's remote file service linkage service. It creates a virtual drive on our computers, and is ... well, amazing.

 

My partner is a totally Mac guy, in Cape Town ... I'm total PC, in a small town in Oregon, west-coast US. Our files are technically stored on an Amazon S3 in London.

 

He can be on the phone, saying he's dropping a folder on his LucidLinke drive. In a few seconds, the folder appears on my machine. A few seconds after that, I'll see the subfolders appear ... and in a few more seconds, filenames.

 

After they've been visible for a minute or so, I can even start importing them into Premiere. When they haven't even fully uploaded from Cape Town to London ... but LucidLink knows how to set the file header and first blocks so that Premiere can see and work with them.

 

Neil

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hi David,

Have you tried reinstalling an early version of macOS? That is what I'd look at.

 

Thanks,
Kevin

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New Here ,
Jul 05, 2022 Jul 05, 2022

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Found an easy fix for this, when the Link Media window opens, just uncheck the " Use Media Browser to locate files". I now can see box!

 

Hope this helps, all the best!Link.png 

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New Here ,
Oct 21, 2022 Oct 21, 2022

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thank you

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New Here ,
Nov 18, 2022 Nov 18, 2022

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Thanks for this workaround. Sadly it doesnt address the issue Adobe needs to sort out with access to cloud servers within there own interface.

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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I work with and teach pro colorists, who have been doing a TON of work, even "client attended sessions" via remote operation over the last couple years. And trying every cloud possible workflow/app/tool out there.

 

It isn't "Adobe" that needs to work with Dropbox ... but Dropbox that would need to redo their setup to work with the needs of NLEs and other video post apps.

 

I'm comfortable with that because there are other services that have made spectacular gains in providing video post cloud storage & transport services. That work beautifully with Adobe, with Resolve, with  Baselight ... any of the major video post apps.

 

So go out and look up something designed for video post use. Which ain't Dropbox.

 

Personally, we're using LucidLink's delivery service to our Amazon S3 serviers in London. I'm in Oregon, my partner in Cape Town, our joint media in London, and using Adobe's Team projects and Productions modes.

 

I've got several current projects where the media actually lives on those S3 servers, but shows as on a unique local drive via LL's "virtual drive" setup. Premiere thinks the media is on a drive on my machine, and it works beautifully.

 

So ... check around. But Dropbox is not a usable system for video post work, realistically.

 

Neil

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