Premiere unable to link offline media to a Box Drive folder

Forum|Forum|3 years ago
May 10, 2022
4 replies
5740 views

Hi, I'm having an issue with Box Drive and Premiere and am hoping to find a workaround here. We are a team of several editors, and sometimes one editor starts a projects and another one picks up. Files are all on Box Drive.

When I open an already started project from Box Drive to Premiere, I see all the video assets offline, when trying to link them I don't even see Box as a folder on the "Locate" screen.

I contacted Box and they explained that "unfortunately the recent updates to Box Drive that are required for Apple's Mac OS Monterey are not fully supported by Adobe yet."

As of now I managed to start working on projects if I download the full folder content on Box Drive and then open the project from there, But if for any reason some file got renamed and Premiere sees it as offline, there's no way for me to sync/reconnect it.

Any ideas/ work around?

Correct answer Kevin-Monahan

Hello @David24394650zaq9,

Thanks for the message. Are you on macOS? If so, set the Privacy and Security setting in Full Disk Access for Dropbox. Then, you can get any media management process going again. The advice is to use cloud services like this for offline storage, not for accessing online project media source footage. I hope that helps.

Thanks,
Kevin

Kevin-Monahan

Correct answer

Community Manager

Hello @David24394650zaq9,

Thanks for the message. Are you on macOS? If so, set the Privacy and Security setting in Full Disk Access for Dropbox. Then, you can get any media management process going again. The advice is to use cloud services like this for offline storage, not for accessing online project media source footage. I hope that helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

D

David24394650zaq9Author

Participant

Found an easy fix for this, when the Link Media window opens, just uncheck the " Use Media Browser to locate files". I now can see box!

Hope this helps, all the best!

C

CJrMclean

Participant

thank you

R Neil Haugen

Legend

Most of the 'drop-box' derivatives use practices that make it difficult to work with Premiere Pro. And apparently, a typical issue is they tend to 'tag' a file when they go through to check file syncing every X number of minutes ... and said tagging in the file header cause Premiere to think it's now a different file. The file header data changed, you see.

That might be the issue or part of it. And we all hope that Adobe and the folks with your service can get this sorted.

In my work, we're using LucidLink's remote file service linkage service. It creates a virtual drive on our computers, and is ... well, amazing.

My partner is a totally Mac guy, in Cape Town ... I'm total PC, in a small town in Oregon, west-coast US. Our files are technically stored on an Amazon S3 in London.

He can be on the phone, saying he's dropping a folder on his LucidLinke drive. In a few seconds, the folder appears on my machine. A few seconds after that, I'll see the subfolders appear ... and in a few more seconds, filenames.

After they've been visible for a minute or so, I can even start importing them into Premiere. When they haven't even fully uploaded from Cape Town to London ... but LucidLink knows how to set the file header and first blocks so that Premiere can see and work with them.

Neil

Everyone's mileage always varies ...

F

Freddytoman

Participating Frequently

I'm having the same issue, have you found a way to correct this?