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cwilliams559
New Participant
May 20, 2020
Answered

Premiere Won't Export

  • May 20, 2020
  • 13 replies
  • 20789 views

Hi! I have been trying to export a video for a couple of hours to no avail. When I select File > Export > Media, literally nothing happens. No pop up to select export settting, nothing at all. If I try a few times within the same session, Premiere will eventually freeze up and stop working. I use Premiere regulalry and this has never happened.

- Premiere is up to date

- I've cleared preferences

- I've deleted all media cache

- Uninstalled and reinstalled Premiere

- Restarted my computer several times

 

Nothing has helped.

Correct answer Trent Happel

Are you on WIndows with an NVIDIA graphics card? If so, could you please try going to Preferences > Media and uncheck "Enable hardware accelerated encoding and decoding (requires restart)" then Save, Quit. Now launch Premiere Pro and try export again. Does it now work?

13 replies

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Community Manager
Trent HappelCommunity ManagerCorrect answer
Community Manager
May 21, 2020

Are you on WIndows with an NVIDIA graphics card? If so, could you please try going to Preferences > Media and uncheck "Enable hardware accelerated encoding and decoding (requires restart)" then Save, Quit. Now launch Premiere Pro and try export again. Does it now work?

    P
    PhenixKing
    New Participant
    May 21, 2020

    Dear Trent,

     

    Many thanks for your timely reply.

    Your solution worked perfectly for me ! I'll let cwilliams confirm fos his own issue of course. 

     

    Many many thanks ! 

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    May 21, 2020

    Thanks for the quick verification! This issue is under investigation.

      P
      PhenixKing
      New Participant
      May 21, 2020

      Hello Cwilliams, 

      Sorry, I am posting here because I have exactly same problem happening to me today. 

      When I click Export, the App Premiere Pro just freezes and I cannot modify anything. 

      1/ The PC doesn't freeze on other applications etc which continues to move smoothly.

      2/ I never had any issue in 2 months, new user here, but it always worked smoothly until yesterday update.

      3/ The same issue appears when trying with PREVIOUS projects too, not just the latest one. 

      4/ I also made the same tries to resolve that Mr Williams over - preferences, media cache, PC restart...

       

      Please kindly help supporting on this - as I have clients waiting... 

       

      Thanks !! 

      E
      ElleS2
      New Participant
      May 20, 2020

      Hi guys,

      Have been on different forms for a good part of my day, to solve different problems

       

      In my case im dealing with to problems which only seem to be solved by going back and forth between upgrading and downgrading between different versions.

      With version 14.3 im unable to export. The screen does not pop up at all but premiere freezes all together

      Downgraded back to 14.2 , now im unable to use, add or edit shortcuts.

       

      Anybody know how one of those problems can be fixed, or a version where both problems are fixed?

      Please let me know if things are unclear!

      A
      Anonymous
      May 20, 2020

      I'm having the same issue here with 14.2. Nothing on my system has changed except the Premiere update. Premiere worked fine before that. There seems to be an issue with export. I'm able to get the export dialog to open but as soon as I choose h.264 or h.265, Premiere crashes. 

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