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abdo3jed
abdo3jed
Participant
October 22, 2019
Question

Primere Pro wont startup crash

  • October 22, 2019
  • 1 reply
  • 379 views

Primere Pro wont startup crash screen appreace it's happen

when I update my Imac to Catalina, I already uninstall it and reinstall more than two times

with the updated version 2019 same issuse not respond..

what should I do any suggestions?

(it's a purchased virsion)!

    This topic has been closed for replies.

    1 reply

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    October 22, 2019

    Hi abdo3jed,
     
    Sorry for your issue. Do you see the splash screen when you try to launch Premiere Pro? If yes, which is the last loading module on the splash screen right before it crashes.


    You can also try the following step:
    • Go to Documents > Adobe and rename Premiere Pro folder to Premiere Pro.old
    Let us know if it helps.

     

    Thanks,
    NKush

      abdo3jed
      abdo3jedAuthor
      Participant
      October 23, 2019

       

      Hi Nkush,

       

      yes it appear,

       I just follow your steps and it's working now Thank you so much for your support

       I really appriciate it.

       

      Thanks,

      Abdo Arif

       

       

       

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