problem audio

[Quentin5E2C]

hi

I got a problem with premier pro my audio is jerky .. I delete the cache from adobe through the library but nothing change.

i'm using a macbook pro 2017 and premier pro CC 2018 

please what would i do?

thanks

[Ann Bens]

[Quentin5E2C]

[Quentin5E2C]

please somoene can help me ?

[Jeff Bellune]

Check the Default Input in Audio Hardware preferences. You should probably check them all.

My system: 2019 16" MBP running Catalina 10.15.7

[Peru Bob]

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

[Peru Bob]

Also:

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y