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Problem to import MP4 vertical videos

Community Beginner ,
Sep 05, 2021 Sep 05, 2021

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Hello all,

 

I am trying to import several videos that I have recorded with my phone vertically, but Adobe Premiere Pro does not recognise them and shows the error "The file has no audio or video streams". I have tried with other videos recorded with my phone horizontally and there is no problem to import them.

 

File type: .mp4

Resolution: 1920x1080, 30 fps

 

Anyone could tell me how to solve this strange issue?

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Error or problem, Import

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correct answers 1 Correct answer

Community Beginner , Sep 05, 2021 Sep 05, 2021
I was using 9.0. I have updated it now to the 2021 version and I can import the videos without problem... So solved, thanks!

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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It seems that the file/s are corrupted. Can you view those files in another players such as VLC?

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Community Beginner ,
Sep 05, 2021 Sep 05, 2021

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No, they are not corrupted. I can view them with VLC or Windows player without any problem. I only have this problem with Premiere Pro.

 

I attach one of the videos where I have the problem as an example. 

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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Got it! Which version of Premiere Pro are you using? (Help > About Premiere Pro)

 

I can import that clip in Premiere Pro 15.4.1 on Windows 10. When Premiere Pro behaves like this, trashing the Preferences often does wonders: FAQ: How to reset (trash) preferences in Premiere

 

Averdahl_0-1630865945572.png

 

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Community Beginner ,
Sep 05, 2021 Sep 05, 2021

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I was using 9.0. I have updated it now to the 2021 version and I can import the videos without problem... So solved, thanks!

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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O.k, glad you got it working! 🙂

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