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rawnyron
rawnyron
Inspiring
October 19, 2018
Answered

Problem with automatic font substitutions with .mogrt

  • October 19, 2018
  • 4 replies
  • 4331 views

I recently purchased a graphic template off of adobe stock and when I went to import it I did not have the font that was necessary.  I went through the font sync process and the font is now available for all CC products but for some reason when I try to use the graphic template that I downloaded, it appears in my source monitor to have automatically chosen a new font in the graphic. 

The font should be Goldenbook and Open Sans but it seems to be something else and I can't get it to change.

I have even tried deleting the template and re-importing it.  I have also tried clearing all Premiere settings, uninstalling and reinstalling.

Any help would be great, thanks.

    This topic has been closed for replies.
    Correct answer rawnyron

    Works now with the latest update!  Just thought I would close this one out.

    4 replies

    rawnyron
    rawnyronAuthorCorrect answer
    Inspiring
    November 13, 2018

    Works now with the latest update!  Just thought I would close this one out.

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    October 19, 2018

    Hi rbpuno,

    Sorry to hear that you are facing this issue. We have multiple instances of such issues reported and we are currently investigating the issue. We will update you once we get more information on this.

    Thanks for your patience,

    Sumeet

      rawnyron
      rawnyronAuthor
      Inspiring
      October 19, 2018

      Thanks I appreciate it.

      C
      Carlos Ziade
      Community Expert
      October 19, 2018

      can you please try to delete the mogrt from essential graphics close premiere, delete the fonts, then install them back, wait a bit as font syncing takes some time, then restart Premiere, check if the fonts are now available there, then import the mogrt again and let us know what happens ?

      rawnyron
      rawnyronAuthor
      Inspiring
      October 19, 2018

      Fonts are available but they are not shown in the .mogrt 

      Same issue after following those steps

        C
        Carlos Ziade
        Community Expert
        October 19, 2018

        and please refer to this thread if it helps:

        no fonts in essential graphics?

        C
        Carlos Ziade
        Community Expert
        October 19, 2018

        you cannot change mogrt fonts unless they were created on After Effects 2019

        mogrts are limited to the font used when exported from After Effects,

        did you have a link to the fonts Goldenbook and Open Sans used in your mogrt item pack ?

        you have to install those fonts before starting premiere and importing the mogrts there.

        rawnyron
        rawnyronAuthor
        Inspiring
        October 19, 2018

        I am not necessarily trying to change the font from the original font of the .mogrt

        It changed automatically when I imported it into premiere.  At the time I did not have the specified fonts for the template installed, but I went through the prompts for font syncing and it did not work.

        Here is an example of the template:

        Here is what I am seeing in the source monitor:

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