New Participant

Answered

Problem with red giant universe

Hi, I have a problem. When i want insert an universe transition an error message appears.

This is a screen shot of this message.

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Correct answer théog35465931

No i have download other presets and there are cool so it's good thank you.

Community Manager

Is this resolved yet, théog? Let us know what's going on.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

théog35465931AuthorCorrect answer

New Participant

No i have download other presets and there are cool so it's good thank you.

Community Expert

Best is to open a ticket with Red Giant.

Brainiac

What are the other 34 errors?

And have you talked with Red Giant about this also?

Neil

Everyone's mileage always varies ...

New Participant

There is errors

And i will send a message to Red Giant

Community Expert

Have you tried another media type instead of MTS files? If it works on something else then it's an issue with your media type.

New Participant

yes i tried in mp4 and there is the same problem

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