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New Participant
March 9, 2023
Answered

Problems with exporting my video. "Error code 39"

  • March 9, 2023
  • 67 replies
  • 116806 views

This is a little bit of both a bug report and discussion, but I put it under bug report because that's the closest it's going to get about this topic.

The known issue of NVIDIA and Premiere Pro not working together and crashing has been causing me more issues than just crashing. I first ran into error code 39, then it started giving me other errors that I don't exactly remember what they said, though it exported 1 video 3 times when I clicked export once, and all of the videos were corrupt files. I also ran into this problem last night while trying to export the same video, waiting around 10 minutes for the 100% to go away and give me the notification that it had been exported, but I got tired of waiting, tried canceling, and Premiere crashed.

Does anyone have any possible solutions to this?

Correct answer George24334722tdfe

Peace Nathan

 

I received this error recently. I spent hours troubleshooting and finally found a solution

 

The issue I had is that my harddrive/storage was full. I deleted some files and the file exported successfully. Right click your harddrive and select properties(windows) and make sure you have enough space for the new exported file to save on the harddrive. I recommend freeing up double the space of the new file.

 

Let me know if this works for you. Happy Editing

67 replies

New Participant
January 14, 2024

What i'd do is: make sure you have at least 3 times more free space than the estimated file size on the hdd, and try to change the output resolution. When exporting, before we have the video file, premiere makes two individual files, one audio and another one with video only. From those two files, it compiles the final video, and then deletes the video and audio files, witch are temporary files, meaning that if your estimated file size is lets say 5gb, you'd need at least 10 gb of free space. As for the resolution, today i had a project, standard def video from a vhs tape. I got the code 39 err trying to export in with the same res as the original file, 720 by 576. Space was of no concern to me, but two times in a row it didnt work. Ive changed the output res to 1080p, and it worked. I hope it helps. 

Community Expert
January 10, 2024

joshf17443900, Have you tried smart rendering?  

https://community.adobe.com/t5/premiere-pro-discussions/faq-what-is-smart-rendering/td-p/10648488 

Might help if you tell us your system specs, your source properties and the output format and the available space on startup drive and all other connected drives...

New Participant
January 10, 2024

Just curious if you ever figured out how to fix this issue? I have the exact same problem happening with an almost 4 hour video. I keep being told that its a space issue, but I'll have double the space needed and still failes to export. I've waited as long as 45 hours multiple times to see if it will finally down load, but failes every time. Just tired of trying. And Adobe support is the worst to deal with. Absolutely hate talking to them on the phone. 

 

New Participant
December 2, 2023

THANKS BRO, I'VE BEEN FIGHTING WITH MY PC FOR SOOOO LONG

New Participant
November 14, 2023

1.Launch your project
2. "Save as" in another place with a different name
3.Restart Premiere Pro
4.Run the newly saved project and put it on render

New Participant
October 28, 2023

Hi!

 

I had the same problem, as most of us here! 

In fact, I only had a problem with 4K video processing. I tried to make the same file in full hd resolution and it worked immediately.

Since Adobe recommends 32GB of RAM for 4K processing, but I have 24GB, I suspected that was the problem. But since I found several hints about free space on the hard drive here, I started looking into it. I had such a capacity that after processing there should have been a few more GB of free space, but it seems that it was not enough.
Anyway, I moved the files to another drive and got over 100GB of free space, and when I tried again, I got the same video processed!

Hopefully it will also work with the next video 🙂

New Participant
September 18, 2023

CHANGE FILE NAME. as old as time, renames the file. If you have a lot of files, learn to do it in bulk, you also need to learn how to wholesale change file paths in the PP design file.

Participating Frequently
August 28, 2023

@George24334722tdfeincredible work sir. Comically correct. I updated the firmware on everything from my GPU to my grandmother before learning your astute diagnosis. I will be returning my GRE in shame.

Community Expert
July 28, 2023

HaloFinancial, what is the format of the target drive for your export?  There are file size limitations for certain formats, in particular FAT32.   

Community Expert
July 28, 2023

Syed Aon Ali30015544ivdd

what format is the drive you're exporting to?  There are file size limitations for certain drive formats and I'm guessing the format of the drive is FAT32...