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Program and Source monitor not showing image.

New Here ,
Oct 20, 2021 Oct 20, 2021

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Okay so... This is my first time posting here, although I have had MANY problems with premiere. Can't believe I'm paying for a service that is SO buggy. Hate it. 

 

So this is a new problem I have started encountering, only started happening a couple days ago.

So whenever I open up a project and load into premiere, the source and program monitor show no image? I can hear the sound, and the clip on the timeline isn't showing that it's offline or anything. Even in my project folder the clips all have images and playback. But when I open up the clip to the source monitor there is no image?

 

This program is getting super annoying to use as the days go by.

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Since you didn't provide any information about your system or media, I'm going to throw a couple of darts at the problem and hope they hit a bullseye.

1. Update your system or graphics card or both.

2. Try switching to Software Rendering Only.

3. Turn off any safe area or other overlays you may have turned on.

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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and as Jeff suggests (although does not explicitly ask for the info) please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings.  And what happens if you create bars and tone (file: new:  bars and tone).  If you double click on the bars and tone clip, does it load and display in the source monitor?  And if you edit into the sequence, does it display in the prorgram monitor?  by default, when a timeline is active, premiere will create bars and tone with the correct settings to match your sequence...

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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