Inspiring

Answered

Program monitor disappears when exporting to Media Encoder

Forum|Forum|2 years ago
July 27, 2023
18 replies
5822 views

Hi everyone,

Issue - The following occurs in both my work PC and home PC, using a 2 monitor system with custom workspace in both locations. I can only give details of my work machine at the moment. My Program Monitor in the right hand monitor space disappears after I export to Media Encoder, which also sits in my right hand monitor.

Adobe Premiere Pro version number: 23.5.0 (Build 56)

Operating system - Windows 11 Pro version 10.0.22621 Build 22621

System Info: CPU, GPU, RAM, HD:

CPU 12th Gen Intel(R) Core(TM) i9-12900, 2400 Mhz, 16 Core(s), 24 Logical Processor(s)

GPU and Driver Version: Nvidia GeForce RTX 3070 Version 31.0.15.3640

RAM 64.0Gb

Hard Drive: SSD 2Tb

Monitors: AOC at work, Phillips at home.

Video format: h.264 1080p25/50

Workflow details: single or dual camera depending on the job (funeral services), but the issue happens with every export at work and home.

Steps to reproduce - Export the job to Media Encoder > start encoding to Mp4 (h.264 1080p25). Return to Premiere Pro and my right-hand monitor's window (floating Program Monitor) disappears.

Expected result - Both Premiere Pro windows of my custom workspace should have remained viewable.

Actual result - Program Monitor window disappears. I have to choose a standard workspace, then choose my custom workspace for both windows to reappear.

Export

Correct answer Peter_Robins

Hi everyone, I have discovered a quick work-around.

Windows: Alt+Shift+0 (zero) reset to saved layout, including undocked panels.

Find it in Keyboard Shortcuts > Search bar > Alt+Shift+0

E

ElliottEdits

Participant

I accidentally discovered a workaround to this issue today and wanted to share.

I run a 2-screen setup, Windows 11, Premiere 24.6.3. My right screen is the Windows primary monitor, and where I place the Home/Import/Edit/Export window. My left screen has my Project and a few other windows grouped together, and these grouped windows will for whatever reason not snap to the desktop edges nor will they fully maximize.

So I manually resize these grouped windows to be "fullscreen". Since the new Export window was introduced I was having the problem described above: everything on my left window would disappear when going to export. Resetting to my saved workspace layout was the only solution.

Today I inadvertently discovered that if I resized the left screen's grouped windows to be slightly smaller than the screen itself (with a little background showing), those windows do NOT disappear when moving to Export. Not a perfect solve, but it does seem to work for me! FINALLY.

R Neil Haugen

Legend

As noted in your other post on this, has been going on FOR YEARS!

Many complaints. But they still have not given us a modern UI for multiple screen workspaces.

Everyone's mileage always varies ...

V

VERY FRUSTRATED 123

Participant

Hello Good morning Good afternoon all in this forum

PULLING MY HAIR for weeks, trying to resolve this issue. STILL not resolved HELP PLEASE !

Adobe premiere element 2021

i have dual monitors, everything worked good, until i tried to move a window to a diffferent monitor, the problem started gradually....Let me explain...

When I ADD MEDIA/ files and folders, i choose the clip i want to edit before adding it to the timeline, usually there is a ''WINDOW'' that pops up with the clip/ clips i chose to edit. The clips are visible as thumbnails in this ''WINDOW''. By double clicking a clip in that ''WINDOW'' will open the clip MONITOR, where i would edit that clip before inserting it to the bottom timeline...etc..

So, this ''WINDOW'' was somehow getting smaller and smaller (like it was getting squeezed horizontally, getting smaller and smaller, and at one point became a vertical line and completely disappear.

Since that day i could never get this ''WINDOW'' to pop up, when i do Add media/ files & folders and add a clip. This ''WINDOW'' seems lost in space somewhere floating... maybe outside of the two monitors i use.

I tried re-installing the software from scratch, from the Adobe website, STILL same problem.

So, my question is:

Is it me who made it disappear by moving a window to the left monitor, or is it a windows update, or Adobe update that screwed up the docking ? Lot of folks mentioned reset the workspace, WHERE can i do this?

I tried Alt-Shft-0 , NO luck

PLEASE ....SOMEONE...ANYONE....HELP ! ! !

Elwoodjblues1

Inspiring

I wrote that months ago. It's just a weak solution, as the project windows are rearranged each time you reset and you have to search for the folders you were working in before.

Peter_RobinsAuthorCorrect answer

Inspiring

Hi everyone, I have discovered a quick work-around.

Windows: Alt+Shift+0 (zero) reset to saved layout, including undocked panels.

Find it in Keyboard Shortcuts > Search bar > Alt+Shift+0

V

VERY FRUSTRATED 123

Participant

Alt-Shft-0 for me brings up the language box

R Neil Haugen

Legend

A couple things...

One, like anyone else, this and numerous other things about undocked panels and panels on secondary screens 'touching' another screen need fixing. Yup. Period.

Second, for practical concerns, Premiere as it is, just gets touchy if the main Premiere UI panel with the menu bar up top leaves the main OS screen, and if the Program monitor leaves the 'main' UI screen with the menu bar up top.

So in my four monitor setup, that I've used for years, I gave up and left the main 'window' on the main Windows monitor, and the Program monitor is always docked in that window.

And I use the Transmit Out in most of the nine custom workspaces I use, so for most of them the Program monitor is set pretty small to get more space for other things on that screen.

Not ideal, but ... in totally practical terms, it just always works.

I am happy to upvote trying for a fix for the use of monitors in Premiere anytime!

But that said, I work in the practical, real world of what I can best and most reliably do now. As things are.

Everyone's mileage always varies ...

I

IntermediadeJuárez

Participating Frequently

Same problem. I came to see if anyone found a fix, but there’s no solution at all. What I noticed is that if you select the full-screen video option in the upper right corner of Premiere, the program monitor displays in full-screen mode. It stays on the screen even if you switch applications. The downside is that while in full-screen mode, the option buttons disappear. It’s incredible that we pay so much for these services, yet there’s no solution to something so simple.

Kevin-Monahan

Community Manager

Hello @Elwoodjblues1,

Kindly upvote if you have not already done so.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Elwoodjblues1

Inspiring

This Bug is still in 25.0.0 Build 61!

Kevin-Monahan

Community Manager

Updating the status of this bug report.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

D

Dark302915598qin

Participant

I have same problem, not in Export tab but in New Project panel.
When I was opening a project, and created a new project, all floating panel was disapeared.

Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
Installed RAM 64,0 GB
OS Windows 11 Pro
Version 23H2 22631.4037
NVIDIA GeForce RTX3060 TI

Premiere Version 24.6 (Build 86)

Media Encoder Version 24.6 (Build 74)

Peter_RobinsAuthor

Inspiring

Alt/Shift/Zero restores the workspace, but really, it shouldn't have to.

Same sort of problem I have with the 50 or so templates I use.

I have my bins arranged with specific view properties, such as descending order for music bin, but all video content bins are in icon view, sorted by label.

Trouble is, since about two updates ago, my templates don't remember their bin views, but revert to List view by default, so I have to waste a good 30 seconds each time I start a new edit, rearranging the bins as I require them.

Very frustrating.

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