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Saratech Marketing
Saratech Marketing
Inspiring
June 1, 2018
Answered

Program Monitor Display Stopped Working on Multiple Monitors

  • June 1, 2018
  • 2 replies
  • 4751 views

For some reason my program monitor stopped displaying the video from the sequence on the timeline. I'm using three monitors and it was working for months, but the other day I opened Premiere and now I see what's in the screenshot below when using the third monitor.

If I drag all of Premiere Pro to the laptop screen it functions normally, but as soon as I drag it to either one of the other monitors, the Program Monitor goes blank.

Any thoughts? I don't like using the laptop monitor to view the program monitor.

What I've tried:

- Updating AP through CC app

- Updating Windows laptop - all up to date

[url=https://postimg.cc/image/cnk6zgn0b/][/url]

http://i68.tinypic.com/14sihz6.jpg

This topic has been closed for replies.
Correct answer Saratech Marketing

Hi,

Did Vinay help you resolve your issue, Saratech Marketing? Please let us know.

Thanks,

Kevin


Yes!! Vinay was super helpful and able to fix the issue by updating the graphics card driver for my machine.

I'm sorry, I thought I left a response to this thread already. Thanks very much for following up and thanks Vinay for the excellent support!

2 replies

R Neil Haugen
R Neil Haugen
Legend
June 2, 2018

Are you simply dragging the program monitor to the other screen, or are you using the Mercury Transmit option, Edit/Preferences/Playback, and selecting the correct monitor for playback?

Neil

Everyone's mileage always varies ...
anissa_thompson
Community Expert
anissa_thompsonCommunity Expert
Community Expert
June 1, 2018

Have you tried resetting your current workspace, or trying the other workspaces and switching back?

You might need to reorganize your workspace and then save it as a new setup; this usually does the trick (especially if you may have had a recent CC update or update to your OS).

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
Saratech Marketing
Saratech MarketingAuthor
Inspiring
June 4, 2018

@Anissa, thanks, I tried that but no luck. I did try to reorganize the setup and save it as new, but the program monitor is still malfunctioning. Link to screenshot of what I'm seeing. The program monitor is showing part of the Effects panel.

https://postimg.cc/image/8mpnue6iz/

@R Neil, thanks, AP opens on my second monitor (not the laptop screen) - so I'm not dragging it. However, when I go to Edit > Preferences > Playback and select any one of the three monitors the others go black - and it still doesn't fix the program monitor issue.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
June 5, 2018

I know you're trying to help, but let me make some observations.

  • Arguing with me about whether this is a "well known issue" or not is not helpful nor is laboring over how many individuals are affected. I am affected and I'm a paying Adobe customer (at least my company is) and that's enough.
  • Explaining your setup or other people's setups to me is not helpful - I am at work, in an office setting and I cannot control the setup of my computer system, that's out of my hands. So going into great detail about how you or someone else has setup your "rig" to try to solve this issue doesn't help me
  • While I appreciate that you're trying to help, I would rather hear from an Adobe support staff person in hopes of getting this issue resolved or elevated to a developer to address. My fear is that when they see that you have responded to me they will move onto another ticket thinking this has been addressed

Regarding your suggestion, yes I have tried it. Our IT Senior and I worked on this for about 1/2 hour yesterday trying different configurations. I've rolled back all of the Windows updates and AP versions back to when this was working fine a few weeks ago but the issue persists.

Playback in the program monitor only works when the AP program itself is docked on the laptop monitor. Playback in the program monitor or source monitor panels doesn't work when the AP program is on the laptop and the panels are dragged onto other monitors. My workaround has been to mirror the laptop display onto one of the larger monitors so I can at least see playback on a larger screen. This is not ideal because now I lose the use of my third monitor.

Again, Adobe support staff - please look into this and reply.


Sorry for your monitor issue. Contact us here, Saratech Marketing: Contact Customer Care

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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