Program monitor is not working

Forum|Forum|6 years ago
March 28, 2019
2 replies
3163 views

Hi all,

lately I have a lot of problems with using Premiere Pro CC 2019. Problems started before I start using latest version of Premiere.

Main problem is when I start the program, program monitor doesnt work. Screen is white. Sometimes I cant hear the sound when Im playing the sequence, sometimes even playhead doesnt move.

I have problems also with exporting video. It doesnt matter which sequence preset i have on my timeline, encoding does not start. Exporting also no.

If I close the program, I cant open it any more and i must reset my computer.

In project settings/Video rendering and Playback is set on Mercury Playback Engine GPU Acceleration (CUDA).

It is strange because program was working well 3 months now without any issues..

I edit on Windows 10 Pro

Processor: 3.7Ghz Intel Core i7-8700K

RAM: 32Gb

Graphic: GTX 1070TI

I hope to solve this issue soon. Thanks.

This topic has been closed for replies.

E

excited_Genie16B8

Legend

A couple things you can check are Steps 3D and 4D below.

Unofficial Premiere Pro Troubleshooting Guide

ninaj32975062Author

Participant

Reinstalled windows, installed just what was needed for normal work (mobo drivers, intel RST drivers, graphics drivers - creative edition ...) reinstalled Premiere and the problem is still there. I found out that the problem is connected with Lumetri scopes. Every time I open the scopes panel, Premiere stops responding and if I quit I still find the process running in Task manager.