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Program Monitor

New Here ,
Dec 17, 2024 Dec 17, 2024

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I am using the latest version of premiere pro. I cannot watch the video played in the Program Monitor and Source Monitor. It works when I make a full screen video or connect it to an external monitor and put it there. I tried most of the things written but could not solve it.
My hardware specifications are rtx4060 graphics card
16gb Ram
i7 13700K

Thank you very much in advance

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correct answers 1 Pinned Reply

Adobe Employee , Dec 17, 2024 Dec 17, 2024

Hi  @Muhammad Dimas98A5,

 

Thanks for submitting your bug report. We need a few more details to try to help with the issue. Please see; How do I write a bug report?

 

Can you be more specific about which version you are using and what is happening?  Are you using any adjustment layers?

 

Sorry for the frustration and thanks for reaching out.

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Community Beginner ,
Dec 17, 2024 Dec 17, 2024

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Same happened to me as well....

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New Here ,
Dec 17, 2024 Dec 17, 2024

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Did you find a solution?

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Community Beginner ,
Dec 17, 2024 Dec 17, 2024

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Nope, I'm using a windows laptop with the same GPU RTX4060 with i5 14450HX, I tried to install old nvidia software "Geforce Experience" but somehow failed and i have to install the newest one "Nvidia APP". I reinstall the driver in that app, but nothing happened.

I tried these methods. none of them are working.
- Reset app preferences
- Reset workspace layout
- Change the playback into software only.

- Uninstall and reinstall premiere pro.

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Community Beginner ,
Dec 17, 2024 Dec 17, 2024

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Screenshot 2024-12-17 102157.png

this is what it looks like, and the lumetri color isn't shown either.

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Community Expert ,
Dec 17, 2024 Dec 17, 2024

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Make sure you have the most current Nvidia studio driver installed.

You don't need the Experience, install the driver manually and do a clean installation.

 

https://www.nvidia.com/en-us/drivers/

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New Here ,
Dec 17, 2024 Dec 17, 2024

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I TRIED WHAT YOU SAID BUT IT DID NOT WORK 😞

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Adobe Employee ,
Dec 17, 2024 Dec 17, 2024

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Hi  @Muhammad Dimas98A5,

 

Thanks for submitting your bug report. We need a few more details to try to help with the issue. Please see; How do I write a bug report?

 

Can you be more specific about which version you are using and what is happening?  Are you using any adjustment layers?

 

Sorry for the frustration and thanks for reaching out.

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New Here ,
Dec 17, 2024 Dec 17, 2024

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LATEST

Solved! You can try to update the Intel graphics according to your system. I fixed it that way. Thank you everyone.

 

https://www.intel.com/content/www/us/en/search.html#sort=relevancy&f:@tabfilter=[Downloads]&f:@stm_1...]

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