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"Adobe Premiere Pro could not find any capable video play module" (A Premiere Pro CC 2017.1)

New Here ,
Sep 03, 2017 Sep 03, 2017

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Hello premiere pro experts,

I had a working adobe premiere pro until I updated my graphic driver and windows 10 yesterday. After that I was presented with this issue after tying to open it. As someone suggested that I should scale down the windows screen (150% to 125% and 100% respectively, damn! everything gets super tiny and become hard to read texts at 100% scale), but it leads to nowhere, it's still prompting the same message and crashing.

A bit about my MSI laptop:

  • Display: 15.6-Inch Full HD Non Reflection 1920x1080
  • Operating System: Windows 10 Enterprise
  • Processor: Intel Core i7-6700HQ Quad Core Processor (2.6-3.5GHz)
  • Graphics Card 1: Intel(R) HD Graphics 530 (( Driver Version: 21.20.16.4534, Driver Date: Oct 7th 2016)
  • Graphics Card 2: NVIDIA's Latest GeForce GTX 1060 6G GDDR5 ( Driver Version: 22.21.13.8541, Driver Date: Aug 21st 2017)
  • RAM: 16GB (8GB x2) DDR4 2133MHz
  • Hard Drive: 512GB M.2 SATA SSD + 1TB (7200RPM)

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correct answers 1 Correct answer

New Here , Sep 04, 2017 Sep 04, 2017

Thanks for the reply John T Smith, I've found the solution already.

Since I'm using a laptop, I have an option of choosing different power options. If I set the laptop power setting to " power saver mode" it will only utilize the Intel's integrated GPU.

After I set it to "normal power" mode, everything was working fine.

Glad I accidentally figured it out.

Thanks everyone..

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Community Expert ,
Sep 03, 2017 Sep 03, 2017

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Changing your device driver has disturbed the balance of the Force (sorry, waiting for next Star Wars movie)

Or, dual video very often causes problems

-http://forums.adobe.com/thread/1001579

-link to why http://forums.adobe.com/message/4685328

-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0 to select a display adapter

-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-opti...

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New Here ,
Sep 04, 2017 Sep 04, 2017

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Thanks for the reply John T Smith, I've found the solution already.

Since I'm using a laptop, I have an option of choosing different power options. If I set the laptop power setting to " power saver mode" it will only utilize the Intel's integrated GPU.

After I set it to "normal power" mode, everything was working fine.

Glad I accidentally figured it out.

Thanks everyone..

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