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1

" Error 62 "Video Player Not Showing

Guide ,
Jan 27, 2025 Jan 27, 2025

Hello everyone.

Inside Premiere Pro, I noticed Video Player is not Showing, and I am getting this Error. Error 62. If I Close Premiere Pro, and restart it again the player works fine. Also, my Computer Freezed with a Black screen to 20 Seconds

Thanks.

 

Error 62.jpg

TOPICS
Crash , Error or problem , Freeze or hang
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Participant ,
Jan 27, 2025 Jan 27, 2025

Hi @animationlife 

Sounds like your GPU is being overloaded. You may need to switch your Renderer to "Mercury Playback Engine Software Only". This can be done under File>Project Settings>General. This will be slower than using GPU acceleration but may be necessary if your GPU does not have the resources your project demands. 

 

Another option is to render and replace clips in your timeline that contain resource intensive effects. Right click on a clip, choose Render and Replace, set the Source to "Sequence," and enable "Include Video Effects." Or you can simply disable all video effects until later on by clicking the wrench in the Program Monitor and select "Global FX mute". Or, to quickly turn effects on and off, add the "fx" button to your playback controls by clicking the "+" button in the bottom right corner of the Program Monitor, and dragging the fx button into the playback controls container.

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Guide ,
Jan 27, 2025 Jan 27, 2025

Dear AidanEdits.

First of all, Thank you very much for your answer. I appreciate It very much. I just changed the settings to Mercury Playback Engine Software Only I am going to see if this works, otherwise, I shall continue with your other recommendations. I have been practicing Premiere Pro and Audition Dynamic Link, also called: Roud-Trip. I am only using a very small file, like a minute Video without any effects, only with a few Sound Clips. Since I have been practicing Premiere-Audition Round-Trip, my Computer has Frozen many times, and if Premiere Beta is installed, files open In Premiere Beta instead of Premiere Pro.

I have a fairly strong computer:

Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz 3.60 GHz

64.0 GB (63.7 GB usable) NVIDIA GeForce RTX 2070 Super.

 

I have already asked in the Discussion below:

https://community.adobe.com/t5/audition-discussions/premiere-pro-and-audition-dynamic-link-opens-in-...

Once again Thank you very much.

 

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

Hi animationlife!

I'm sorry to hear you're experiencing issues with Premiere Pro. Is there an update available for your GPU driver? In addition to this, could you try resetting preferences and deleting cache files

 

Let us know if this helps. 

Thanks, 

KR

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Guide ,
Jan 28, 2025 Jan 28, 2025

Dear Kartika.

I did delete the Cache, and I did reset the preferences. Also, my GPU Driver, Is updated,  So far I have not seen any Crash yet. But Premiere Audition Dynamic or Round-Trip still has an Issue. I uninstalled Audition and Reinstalled the Older version, but the Dynamic or Round-Trip did not work with the older version. In other words, both Audition and Premiere must be updated to version 25.

Thanks

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Guide ,
Feb 04, 2025 Feb 04, 2025

I think there is some kind of Compatibility Issue between Premiere and Audition working with Dynamic Link or Round-Trip. I did many tests, for example, I Imported very big files such as 30 Minutes Canon C200 12-bit Raw into Premiere and added many effects, and it worked fine. However, I noticed with a single one-minute 1080 file, using the Round-Trip, Computer Frooze.

Thanks

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

did you try Studio Driver here:

https://www.nvidia.com/en-us/drivers/details/240528/

do not rely on automatic driver updates 

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Guide ,
Feb 04, 2025 Feb 04, 2025

Dear Carlos.

I just checked my Nvidia Studio app, and I noticed a new version 572.16 released Thursday Jan 30th-2025. I Installed It, through my Nvidia Ap.

and I will let you know If I run into the same Issue.

Thank you very much.

 

 

Nvidia Driver.jpg

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Guide ,
Feb 10, 2025 Feb 10, 2025

I did many tests, and It's the same issue again when working with Dynamic Link or Round-Trip, It tries to open with Premiere Pro Beta. I have Uninstalled and reinstalled Premiere Pro, and Premiere Beta, Technically, Inside Premiere Pro,  If I only select one clip and select: Edit Clip In Adobe Audition, It works fine. The Issue I am running Is only when selecting Multiple Files and selecting: Edit In Adobe Audition-Sequence

Thanks.

 

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Participant ,
Feb 13, 2025 Feb 13, 2025

 Can you post a screenshot of your settings for Edit In Adobe Audition>Sequence (the window that comes up in premiere before it sends everything to Audition)? Have you tried changing the Video setting? Since individual clips seem to be working for you (which has no Video preview in Audition) and you are only having troubles transfering Sequences (which by default send Video to Audition through Dynamic Link), it may be that Dynamic Link is struggling to send the video from Premiere to Audition for previewing. In the Edit In Adobe Audition>Sequence settings I mentioned, try setting Video to either Export DV Preview Video or None.

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Guide ,
Feb 14, 2025 Feb 14, 2025

Dear EidanEdits.

I do not see Error 62 anymore.

I followed your Instructions and also changed the Video settings to: Export DV Preview, and None. Same Issue, It tries to open in Premiere Beta, and also freezes a few times. But, I noticed something, the Open to Adobe Premiere Pro Check Box was available today. In other words, It was Grayed-Out before. Also, I noticed If I don't check the Open In Adobe Premiere Box It does not open the Premiere Beta, and It saves a single file Inside the Project folder, and I can Drag, and Drop that. I am attaching the ScreenShot.

Thanks.

Step By Step.jpg

 

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Guide ,
Feb 14, 2025 Feb 14, 2025
LATEST

UPDATE, UPDATE

First of all, I like to Thank all of you for helping me, I appreciate It very much

I noticed that if I use the Edit Clip In Adobe Audition, It also crashes and freezes a few times, I noticed the computer monitor suddenly goes Black, and I hear a few beep sounds and after about 15 Seconds I am back in Premiere Pro, but Inside the Premiere Pro Program Monitor, and Source Monitor are black. In other words, I cant see Video playing, But If I close, and restart the Premiere It Is back to normal.

Thank you very much.

Audition Error.jpg

 

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