Skip to main content
B
BillH8392
Participant
July 11, 2013
Answered

"Generic Error" when importing FCP XML files

  • July 11, 2013
  • 7 replies
  • 47961 views

When trying to import any XML file originating from Final Cut Pro, I get the following "The importer reporter a generic error." What does this mean and is there any work around? Any help will greatly appreciated.

    This topic has been closed for replies.
    Correct answer Mark Mapes

    Bill, I just sent you a private message through the forum.


    Thanks for sending a copy of the FCP XML file, Bill. What appears to be tripping up Premiere is that the audio has mixed channel types. For example stereo and mono. I can think of two workarounds:

    • limit the audio content in the source project to clips of one channel type.
    • import the FCP XML into a Premiere Pro CS6 project, then open that project in CS7. Note that while CS6 succeeds in importing the FCP XML, a dialog warns of "possible issues encountered during translation," which are recorded in a report (which I did not stop to review, so no clue what those issues are...)

    I've entered a bug report and attached your FCP XML to it. As always, no promises as to if/when it will be addressed.

    7 replies

    Juan Fernando Toro
    Juan Fernando Toro
    Participant
    December 2, 2016

    I was experiencing the same problem. We found out that exporting the XML into Davinci Resolve, and after that taking it to Premiere would work until a filename error is found (files with special characters, spaces or punctuation marks). Renaming the files to something that windows accepts and relinking those files solved the problem for me.

      Z
      zeroxcool
      Participant
      May 17, 2015

      Here is a video that shows the simple fix:

      FIXED!!! The importer reported a generic error with MXF import - YouTube

      Hope this helps man

      T
      The Discerning Lens
      Participant
      April 1, 2015

      Hi All,

      I experienced the same error when importing an XML created by PluralEyes v3.5.8. I was able to fix the XML and retain the audio tracks. There appears to be a problem with the way PluralEyes builds XMLs for mono tracks, but it can be fixed with a simple search and replace.

      In my case, I didn't realize that one of my sources was mono, but in Pluraleyes, you can see the number of channels identified in the camara bin pane.

      Here's what worked.

      1. Open the PluralEyes XML in a text editor (Notepad++ works well).

      2. Search for "<channelcount>0</channelcount>". This is the tag that identifies the number of audio channels in the clip. I'm guessing that Premiere doesn't know what to do with "0".

      3. Perform a search and replace to change "<channelcount>0</channelcount>" to "<channelcount>1</channelcount>". If your clips are something other than mono, you can try a different number, but I haven't tested that.

      Hopefully that works for others!

        J
        JBAtterton
        Participant
        April 14, 2015

        Just wanted to say I was having the same issue, and this workaround of editing the XML directly worked perfectly

        Department4
        Department4
        Known Participant
        May 5, 2015

        I am currently having this issue as of receiving a "Generic Error" when importing an XML file aswell. I am trying to roundtrip from Premiere CC 2014.2 to Pluraleyes 3.5.8. and back.

        At first I did notice my sequence contained both mono and stereo audio clips. I changed that and created a new sequence with only mono clips (same media, just converted to dual mono). That did not work.

        I then noticed one of the audio tracks contained only silence, so I removed that audio track, tried the roundtrip again, and same general error.

        I even tried The Discerning Lens's idea of editing the XML file directly, but there was no "0 channel count" text as he described in item 2.

        I'm at a loss and currently stuck trying to sync my project. Any help?

        D
        DominickMcGee
        Participant
        July 29, 2014

        Just ran into the same issue tonight on my first round trip from Resolve 10 back to Premiere CS6 and like FASTSIGNS of Erie, the solution that worked for me was deleting all of the audio clips...which is indeed rather strange. Hope they will have a fix for this at one point or another!

        H
        henryfilms
        Participant
        January 5, 2015

        I've had similar problems with round tripping to Resolve.  Try opening the resolve created xml in FCP and then save it out as a new xml.  Premiere seems to like these better in much the same way that Resolve doesn't really like Premiere Pro xmls too much unless they've passed through FCP.

        D
        dosealas
        Participant
        April 1, 2015

        yep this worked for aswell, pluraleyes 3.5 > davinci 11 lite > premiere cc 2014....its funny sometimes how these things work.    

        F
        FASTSIGNS_of_Erie
        Participant
        July 14, 2014

        I'm experiencing this same problem in Premiere CC. Im syncing audio in Plural Eyes 3 then exporting an XML then importing the XML to Premiere then getting the "Generic Error" message. I wouldn't report this, but whats weird is that I am in the middle of a project of a Concert with 10 Bands and Ive done this workflow for the first 9 bands without any issue and now on the last one its giving me the error. I do not believe Ive updated either PluralEyes or Premiere while in the middle of this project.

        F
        FASTSIGNS_of_Erie
        Participant
        July 14, 2014

        Oddly enough, 2 seconds after I posted this I decided to cut all but one of the Audio tracks in Plural Eyes and it imported fine into Premiere. I just have to add the other Audio tracks manually now.

        Still a pain and it needs fixed though...

        M
        mindshawk
        Participant
        June 8, 2014

        I'm also having this issue, any updates on this issue?

        Mark Mapes
        Community Manager
        Mark MapesCommunity Manager
        Community Manager
        July 11, 2013

        Not to be a smart aleck, but as the word "generic" implies, the error message does not provide any useful information. Before we can begin to think about workarounds, we'll need to know more about the source FCP project. If it's possible to provide a copy of the xml file, that could help, too.

        But before you do anything else, if you haven't  already applied the update that came out yesterday. In a quick scan of the top bugs fixed, I don't see anything specific to importing FCP XMLs, but that's not definitive.

        B
        BillH8392Author
        Participant
        July 11, 2013

        Mark, thanks for the comment. I watched a buddy of mine open the original FCP file yesterday and export it out as an XML so that I could edit in Premiere. I have attached a pic of the error message. Not sure how I would attach the XML file as it's around 3mg. Please advise.

        Mark Mapes
        Community Manager
        Mark MapesCommunity Manager
        Community Manager
        July 11, 2013

        Bill, I just sent you a private message through the forum.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices