This is the message I get when I try to export using CUDA (GPU acceleration). When I try to export, it gets stuck at 0% encoding and won't continue. If I cancel, the viewport goes black and I have to restart the program.I'm using Windows 10 with two NVIDIA GTX 970s and one 1070.Here's a list of fixes I've tried:Switching to "software only" for rendering (works but I need GPU acceleration for the project)Clearing the media cache filesRestarted my computerRan Premiere as administratorReinstalled PremiereSet Premiere to be high performance in the Windows graphics settingsI can't update the NVIDIA drivers, Premiere, or Windows as I'm using the latest versions of all of these. Windows is blocking Premiere from accessing GPU for some reason but I'm not sure how to fix it. Any information is helpful.

Inspiring

Question

"Premiere has been blocked from accessing Graphics hardware"

Forum|Forum|3 years ago
September 20, 2022
2 replies
1872 views

This is the message I get when I try to export using CUDA (GPU acceleration). When I try to export, it gets stuck at 0% encoding and won't continue. If I cancel, the viewport goes black and I have to restart the program.

I'm using Windows 10 with two NVIDIA GTX 970s and one 1070.

Here's a list of fixes I've tried:

Switching to "software only" for rendering (works but I need GPU acceleration for the project)
Clearing the media cache files
Restarted my computer
Ran Premiere as administrator
Reinstalled Premiere
Set Premiere to be high performance in the Windows graphics settings

I can't update the NVIDIA drivers, Premiere, or Windows as I'm using the latest versions of all of these. Windows is blocking Premiere from accessing GPU for some reason but I'm not sure how to fix it. Any information is helpful.

This topic has been closed for replies.

EditingBear

Inspiring

Just dropping in to notify that this is still randomly happening to people, to me on Windows 10 and RTX 3080 with Cuda. Tremendously annoying.

Kevin-Monahan

Community Manager

Hi @EditingBear,

Since the post is over two years old, you may want to file a new bug report with all the info around your system, media, and workflow. File here: https://community.adobe.com/t5/premiere-pro/ct-p/ct-premiere-pro?page=1&sort=latest_replies&filter=all&lang=all&tabid=bugs. I hope that helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Ishan Y

Community Manager

Hey AustinTheWeird,

Sorry about the issue. Could you confirm if your current version of Premiere is 22.6.2? Have you tried running Premiere Pro as an administrator? Are you running your GPUs in SLI mode? Please try disabling two 970s and see if you still see the error message. Also, please ensure that you have installed the studio drivers for your 1070 card (not the game ready ones).

Thanks,

Ishan

A

AustinTheWeirdAuthor

Inspiring

Hi Ishan, thanks for quick reply. Yes I'm using 22.6.2 and I've tried running Premiere as administrator, but I'll try the other things you mentioned too.

Ishan Y

Community Manager

I see. Please try disabling the 970s and let us know how it goes.

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