"Relink others automatically" not working.

Report · Mar 23, 2018

Just upgraded from CC 2017 to CC 2018, waited a few months because I knew Adobe likes to send out buggy releases. Yes, here we are, with a bug. I have a project that worked perfectly fine in CC 2017. Now, in CC 2018, a particular set of 346 video files didn't automatically relink when I opened the project. Some files did relink just fine in one of my Bins. But in one particular bin, everything was marked as "media offline". Upon using the technique I've used countless times to relink media, not all files are relinked automatically, even though when I "link media" for an individual file, and it sees the other 345 files, and I have the checkbox checked that says "relink other automatically", the others are NOT relinked automatically. Any ideas?????

Report · Mar 23, 2018

Hi

Are you sure that you has don't renamed some video files? please, upload screenshots of the process that you are doing.

Report · Mar 23, 2018

Thanks for the response. I'm not in front of my work computer now. But I think I may have found the problem. I'm running PP CC2018 on a Windows 7 machine. And apparently, Adobe and Dolby don't get along anymore. There was no renaming of files. And I can "link media" one file at a time. But it won't auto-relink to the other 345 files that are in the same exact folder. I have a Sony NEX-FS700U that records MTS files. Those are the files that won't bulk relink in CC2018. And I also noticed that the MTS files no longer have audio inside of Premiere. However, the MTS files playback fine with audio in Windows Media Player. A second camera for this project recorded quicktime fils, and those loaded totally fine with audio inside of Premiere after I upgraded from CC2017 to CC2018.

Report · Mar 24, 2018

You'll need to upgrade to Windows 10. I recommend a clean install, so be sure to back up data first.

Report · Mar 24, 2018

Is my estimation correct though in terms of Adobe and Dolby not playing nice? At least in Windows 7? Just don't want to go to all of this trouble and then Windows 10 doesn't fix the problem.

Report · Mar 25, 2018

It's not just Adobe and Dolby. DaVinci Resolve purportedly also uses the OS for Dolby decoding, rather than offering being built-in support.

I have seen some reporting issues, even with Windows 10. I don't know what's going on there, however, as the media has always worked perfectly fine on my two systems. It may or may not be related to the fact that I take my own advice with regard to Step 4 below.

Unofficial Premiere Pro Troubleshooting Guide