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rufusfowler
New Participant
April 15, 2019
Question

"Syncing Failed" error every time I try to sync settings

  • April 15, 2019
  • 3 replies
  • 4782 views

I'm using Premiere Pro 2019 on a Windows 10 machine, and I'm having an issue with syncing my setting. Every time I try to perform a sync, Premiere tried to connect to the Adobe cloud, but I always get an error message in the popup window saying "Syncing Failed."   This happens either when I'm in the Home screen (Sync Settings > Sync Settings Now) or when I'm working within a project.

In the Preferences, I have it set up to "always ask my preference" when attempting to sync, and I have all three boxes in the settings window is checked; I've tried different configurations of this ("always upload," "always download," different boxes checked/unchecked,  etc), but no luck.  The Creative Cloud desktop app is running in the background as it always does on startup, and that it appears to be working/connecting without any obvious problems. Also, I have temporarily disabled Norton Antivirus, but the error keeps happening.

Any ideas?

    This topic has been closed for replies.

    3 replies

    N
    noneofyabusiness
    New Participant
    July 26, 2023

    I'm facing the same issue, and I've even used the adobe creative cloud cleaner app to uninstall all programs and then reinstall them. 

     

    Why hasn't anyone at adobe addressed this issue yet?

      mutabazistudios
      mutabazistudios
      Participating Frequently
      April 5, 2021

      Hello,

      I got the same issue and tried differents solutions without any success, I finally found that this was due to versions.

      I was using v14.9 version in the last synch and after building a new PC I downloaded v15, This was the rootcause!

       

      Solution:

      Unistall the last version (v15) with all settings.

      Download the same version you was using during the last synch ( in my case was v14.9 )

      Synchronize settings from the cloud OK

      Upgrade to the latest version (v15) and do not forget to upload fresh settings afterwards ( pay attention to choose download in preferences )

       

       

      Yuitz
      Yuitz
      New Participant
      June 6, 2019

      What helped me:

      A) backup your local settings somewhere from

      For Windows: <drive>\Users\<user name>\Documents\Adobe\Premiere Pro\<version>\Profile-<user name>

      B) then I deleted all my settings

      File -> <e-mail account> -> Clear Settings...

      I've left ticked "Upload settings before clearing" (if error still occurs untick it)

      After this step all worked fine for me, if not, try:

      C) delete all files from location in step A (remember to backup them), next perform step B and close Premiere.

      Then manually copy backuped settings to original location, run Premiere, check if your settings is working (keyboard, layout etc.)

      This can help as well:

      D) try to re-install Creative Cloud by official Cleaner Tool

      https://download.adobe.com/pub/adobe/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

      E) set your Windows time to "Synchronize with an internet time server"

      https://www.windowscentral.com/how-manage-time-servers-windows-10

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