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Participant
April 9, 2018
Answered

"Your system's hardware does not support hardware acceleration for the current settings" on export

  • April 9, 2018
  • 4 replies
  • 30101 views

There is a new option to select "Hardware Accelerated" on export.

I have a iMac (Retina 5K, 27-inch, Late 2014), Processor:  4 GHz Intel Core i7,  32 GB 1600 MHz DDR3, and a  AMD Radeon R9 M295X 4 GB graphic card.

I can use hardware acceleration in the timeline for render but no on export? What's up?

Thanks!

This topic has been closed for replies.
Correct answer RjL190365

The MPE renderer and the Intel H.264 encoder are two completely separate things. In your case, the Radeon R9 M295x, AFAIK, does not support hardware H.264 encoding at all. And the H.264 encoder in Premiere Pro CC 2018.1 only supports 6th- or later generation Intel I series CPUs with only the integrated, on-CPU Intel HD or UHD Graphics 500- or later series enabled. Unfortunately, Apple configured all of its systems with discrete GPUs to always automatically switch the GPU to the discrete one when Premiere is launched, and makes it very difficult, if not impossible, to override that behavior. And Adobe does not currently support hardware acceleration of H.264 encodes through a discrete GPU.

By the way, your iMac is too old to even support Adobe's implementation of the Intel H.264 hardware encoder in any event: It has only a 4th-generation i5 or i7 CPU. And even its integrated graphics is only an HD Graphics 4600 – too old to be supported.

4 replies

Participant
November 11, 2021

i7-7xxx (7th gen Intel CPU)

GTX 1050 Ti

 

was getting your error message when selecting "hardware encoding" in the performance drop down menu )in the encoding settings section in the video tab, when exporting media in the file menu)

 

MY SOLUTION (SOLVED):  pick "HEVC (H.265)" in the Format drop down menu (in the top export settings)

 

usnure why (using Premier v22 on win10 21H1 64-bit)

Participant
March 22, 2020

Replying with my same issue, different solution: my video was recorded in a weird profile, not high-4.2. So in export at 'match sequence settings' it was trying to export that same weird way and not giving me the option for hardware encoding. Switching the export to Main 4.2 fixed it for me.  

Huskyg
Participant
April 18, 2019

i hae 2018 macbook pro 15" i9

Radeon Pro Vega 20 4 GB

Intel UHD Graphics 630 1536 MB

and i get the same error message.

RjL190365Correct answer
Legend
April 9, 2018

The MPE renderer and the Intel H.264 encoder are two completely separate things. In your case, the Radeon R9 M295x, AFAIK, does not support hardware H.264 encoding at all. And the H.264 encoder in Premiere Pro CC 2018.1 only supports 6th- or later generation Intel I series CPUs with only the integrated, on-CPU Intel HD or UHD Graphics 500- or later series enabled. Unfortunately, Apple configured all of its systems with discrete GPUs to always automatically switch the GPU to the discrete one when Premiere is launched, and makes it very difficult, if not impossible, to override that behavior. And Adobe does not currently support hardware acceleration of H.264 encodes through a discrete GPU.

By the way, your iMac is too old to even support Adobe's implementation of the Intel H.264 hardware encoder in any event: It has only a 4th-generation i5 or i7 CPU. And even its integrated graphics is only an HD Graphics 4600 – too old to be supported.

Participating Frequently
July 22, 2021

So the unanswered question is "so what is the Windows Based PC hardware I need (exactly) to be able to render with the best quality/resolution/speed?  I know Adobe cannot recommend hardware, but they CAN tell you what they are using in their test kitchens to get the best results.  Motherboard? CPU? GPU?

R Neil Haugen
Legend
July 22, 2021

Perhaps a good place to check would be with a couple of the shops that do custom video-post computer builds.

 

For example, Puget Systems has some good documentation of what performance they're getting with what hardware in the various apps. I decided to just have them build me a new machine with the proviso it's primarily an Adobe rig BUT does need to run Resolve good also.

 

Fascinating decisions process.

 

Neil

Everyone's mileage always varies ...