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rcp32967121
rcp32967121
New Participant
April 2, 2019
Answered

Random Blue Screen Errors in Premiere Pro CC (multiple versions)

  • April 2, 2019
  • 14 replies
  • 37445 views

I've recently been experiencing random BSOD with multiple versions of PP CC. The issues started occurring within the last few days. I used the adobe cleaner tool, uninstalled/reinstalled CC, rolled back to different versions of PP to no avail (although CC2017 went the longest without crashing). My component drivers are up to date, and my footage is mp4.

The BSOD messages are different every time, which leads me to think that this is a software issue. This issue is only with the Adobe suite. No other applications cause this issue, including graphics-heavy gaming.

The BSOD messages vary per occurrence and I haven't been able to nail down the culprit.

My specs should not be an issue, here they are for reference:

custom build

Windows 10 10.0.17763

ROG Maximus Code XI

I9 9900K CPU - OC to 5.1 (stable)

32 GB DDR4 @3200 mhz

RTX 2080 8GB

Please help! I'm running out of time and patience, this is frustrating me to no end.

Feel free to chime in if you are experiencing similar issues.

Thanks!

    This topic has been closed for replies.
    Correct answer Ann Bens

    I would start with setting the cpu to default setting instead of OC.

    Same goes for RAM, try a lower frequency.

    14 replies

    T
    Tamas25040135magz
    New Participant
    April 5, 2023

    The only thing that helped me was disabling H264/HEVC hardware accekerated decoding and encoding.
    Go to Edit->Preferences->Media (you can try, maybe its not needed to disable both of them)
    I have the latest Studio Driver 531.41 now, and with these settings two days already passed without blue screen error. 

    A
    ayanhomecoming
    New Participant
    July 11, 2023

    So what's the condition now? and Let me try this! Hope it works

    G
    Gullraiz22084120l9ik
    New Participant
    January 12, 2023

    Im on the 2020 version. For some reason it was a particular project for me that ive been working on or months. Just copying the whole sequence to a new project fixed it for me.

      T
      TomSid215
      New Participant
      November 2, 2021

      I keep getting BSOD in premiere. 

      BSOD Code: IRQL_not_less_or_equal

       

      Specs:

      OS: Windows 10 Pro - Version 20H2 (OS Build 19042.1288)

      CPU: Ryzen 7 1700x, 3.4 GHZ

      RAM: 64GB (4x16) Corsair Vengeance LPX 3000mhz DDR4

      GPU: RTX 2070 super

       

      I don't get blue screens on any adobe app except for premiere. I work with MPEG-4 AVC quicktime .mov video files from a Canon 5d Mk3. Variable bitrate of 50mbps. 

       

      I've attached my mediaInfo of an example video clip. 

       

      Eirexado
      Eirexado
      New Participant
      March 1, 2021

      Same issue. I've solved it going to BIOS panel and reducing my overclocked RAM from 1922 Mhz to nominal 1600 Mhz. Blue Screen roblems related with memory disappeared with that simply solution.

        R Neil Haugen
        R Neil Haugen
        Brainiac
        March 1, 2021

        I've seen a couple other people over the last couple years that reverted their RAM back to 'normal' and got out of messes. So it's always worth a try.

         

        And naturally everyone's mileage always varies, which makes this more complex to sort out. I know others with significantly overclocked everything without issues. No freaking clue.

         

        Neil

        Everyone's mileage always varies ...
          kurtc90753247
          kurtc90753247
          New Participant
          March 21, 2021

          Same here with my daughters laptop running premiere. not funny when she has a project for school with deadlines.
          BOSD on i7 9the gen, 16gb ram, GTX1650 with default factory settings.
          Everything works fine,  except for adobe. 😞 
          I wish school should use alternative tools.

            N
            Neil5CBF
            New Participant
            August 28, 2020

            I have a very similar set up except i7 CPU with no Overclocking turned on but same RTX 2080 Super, Windows 10 Pro and 32GB or Ram and get BSOD every time I try and export 4k video from Premier Pro. I have just done a clean out of Drivers and fresh install even changed from DCH to Standard driver install but no luck. This is driving me nuts

            R Neil Haugen
            R Neil Haugen
            Brainiac
            August 28, 2020

            Report this over on the UserVoice system ... this forum is mostly user-to-user help (like me) ... but only product support oversight typically.

             

            Reporting this in detail on the UV site gets that information directly to the engineers (and in collated form to upper managers). Give a detailed info list of your gear, media, and workflow when it's crashing.

             

            Neil

            Everyone's mileage always varies ...
            N
            Neil5CBF
            New Participant
            August 26, 2020

            I have the same issue with my RTX 2080 Super win 10 Pro, i7 32GB of RAM. Both 

            premiere pro and premiere rush crash when exporting 4K video. 

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            May 22, 2019

            Hi rcp32967121 mtbird95​, Giulio,

            Are you hanging when "importerQuickTime.prm" tries to load? Let us know.

            Thanks,

            Kevin

            Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
            Bentimg
            Bentimg
            New Participant
            May 23, 2019

            It was hanging after starting up - so it made it through that part..

            Though, that has be an issue in the past. Just not this time

            Bentimg
            Bentimg
            New Participant
            May 22, 2019

            This post helped me out - after deleting the file mentioned Premiere worked as expected (I restarted the computer just to be sure)

            Premier Pro 2019 CRASH

            Duetempi
            Duetempi
            New Participant
            April 23, 2019

            i'm very angry, still have this problem, I can't work, i think i'll switch to another software since Adobe fix this incredible issue. Really disappointed. No problems with other software with the same or over spec. use...

              Ann Bens
              Ann BensCorrect answer
              Community Expert
              April 8, 2019

              I would start with setting the cpu to default setting instead of OC.

              Same goes for RAM, try a lower frequency.

                rcp32967121
                rcp32967121Author
                New Participant
                June 19, 2019

                I reset my MOBO to clear the OC settings and this seems to have solved the issue for me.

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