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Matt Young14394008
Matt Young14394008
Braniac
September 29, 2022
Question

Random export window error

  • September 29, 2022
  • 4 replies
  • 5503 views

For a few months now I've been getting an intermittent problem while in the export window.  When the problem happens I'm taken to the export window, all looks normal, but when I try to pick a preset, change a file name, move the preview playhead, press "export" or "send to media encoder"or anything else, all I get is a dinging sound as if there's another dialog window or something open that needs attending to.  See the attached 12 second video for an example.

 

The thing is, there's no dialog to be seen.  I can navigate to a different program and then back to Premiere and the problem is still there.  The only solution when this happens is to force quit Premiere via Task Manager.

 

This happens maybe 15% of the time I try to export.

 

Currently running Premiere Pro Version 22.6.2 (build 2)

Windows 10

NVidia Quadro P4000 (driver version 516.94)

Intel Core i9-9900K

64GB RAM

 

 

 

This topic has been closed for replies.

4 replies

Ann Bens
Ann Bens
Braniac
October 11, 2022

Your screen should not be white: either black or showing an image. (unless first frame is white.)

Close all other programs and try again.

    M
    Michael Grenadier
    Braniac
    October 11, 2022

    I didn't even look at the attached movie...  good catch Ann

    Matt Young14394008
    Matt Young14394008Author
    Braniac
    October 11, 2022
    quote

    I didn't even look at the attached movie...  good catch Ann


    By @Michael Grenadier

    Doh!  Here I thought "better to show than to tell"!

    B
    Bevedit
    Participating Frequently
    October 11, 2022

    I have this issue as well, and my my colleagues get it randomly also.

    It is random when it happens but when it does, its so annoying, The export window doesn't appear and I have to force quite my Premiere.

     

    Have you had any good feed back? 
    I've tried everything!

     

    Cheers.

    M
    Michael Grenadier
    Braniac
    October 11, 2022

    Bevedit,  if you wan to troubleshoot your problem, you'll need to give us some basic information:  Start by telling us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.

     

    thanks

    B
    Bevedit
    Participating Frequently
    October 11, 2022

    Local Disc 930 GBs available 523

    Processor - AMD Ryzen 9 3900X 12-Core Processor               3.79 GHz

    ​RAM - 64.0 GB

    Premiere - 22.6.2 Build 2

    Windows 10 Pro
    Version 21H2

    Matt Young14394008
    Matt Young14394008Author
    Braniac
    October 4, 2022

    Just happened again - first time since the one I posted about on Sept 29.  I've probably completed 15-20 successful exports since then, including ten earlier today before this behavior reappeared.  I've attached a video again showing what happens, along with the process of ending the task through task manager, as the only way to get past the error.

     

    This time I also captured the fact that when this strangeness happens, if I click over to Encoder everything seems perfectly fine.  However, if I then try to click on the Premiere window to return to that app I get the chime.  I can only return to the Premiere window by clicking the icon in the taskbar.  But even when I do get back to the app I can't use it, as nothing is clickable and all I get is the chime.

     

    Ishan Y
    Community Manager
    Ishan YCommunity Manager
    Community Manager
    October 5, 2022

    Hey Matt,

     

    Sorry about the issue. Have you tried resetting your preferences? Are you having this issue with particular projects? Perhaps the ones that were created on older versions of Premiere Pro? After resetting the preferences, could you go to Window > Workspaces and uncheck Import Workspace from Projects and let us know if that makes any difference?

     

    Thanks,

    Ishan

      M
      Michael Grenadier
      Braniac
      October 5, 2022

      Great suggestions Ishan...   That's why I love this forum...  You can never tell whether you're getting any eyes on your problem from Adobe employees, bug great when you do...

        Ann Bens
        Ann Bens
        Braniac
        September 29, 2022

        Make sure all other software is closed, so the graphics card is only used for Premiere.

        Matt Young14394008
        Matt Young14394008Author
        Braniac
        September 29, 2022

        That is an entirely impractical suggestion in my workplace.  I require Outlook to be running to receive emails.  I require Teams to be running to receive internal calls.  I require Word to be running to copy/paste text into Premiere captions.  These are all programs that have coexisted with Premiere for years. 

          Ann Bens
          Ann Bens
          Braniac
          September 29, 2022

          Just try it to see if its the graphics card that can or cannot handle many things at the same time.

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