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Red Giant Universe 4.0 not working - Premiere Pro 15.4

New Here ,
Jul 24, 2021 Jul 24, 2021

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Hi all, 

 

Last week I noticed that my RG Universe was acting up, specifically in adding transitions. I used stock ones instead to finish a project and then upgraded to 4.0 yesterday. Now NOTHING works in the latest version of Premiere. They show up in the effects panel and I can drag them, but nothing actually gets added to a clip. Does anyone have a similar story, and have a successful outcome? Thanks in advance.

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Editing, Performance, User interface or workspaces

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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having the same issue here!

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Adobe Employee ,
Jul 26, 2021 Jul 26, 2021

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Hey Greg,

It's a Red Giant issue. Update the application manager, then see if any of your plug-ins need to be updated. Please report back if this fixes your issue.

 

Thank You,
Kevin

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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my maxon manager says everything is up to date. ive tried uniinstalling and reinstalling and still nothing.

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Have you updated the Maxon installer? I had to get that updated then it showed the update for the rest of the suite.

 

Neil

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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my maxon application manager is up to date. version 1.0.1

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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My RedGiant/Maxon control panel shows version 1.2.1 ...

 

Neil

 

RedGiant Maxon Control Panel.PNG

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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thats an old application manager that i cant download anymore. its all now through maxon

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Adobe Community Professional ,
Jul 27, 2021 Jul 27, 2021

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Note that mine say Maxon also ... and doesn't give me the option to change that.

 

At this point, I would contact Maxon help. It should be working.

 

Neil

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New Here ,
Aug 01, 2021 Aug 01, 2021

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Bro I've been going through it since they updated universe in June. I messaged them through email and they have been giving me the complete runaround on what the problem is. They need to fix this issue because I'm paying $80 per month and can't enjoy any updated features. I have to go back to version 3.3.1 I unfortunately. Nothing they suggested works...

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New Here ,
Aug 01, 2021 Aug 01, 2021

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Thanks for everyone's input. I had to uninstall every Red Giant piece, and downgrade to 3.3 as well. Things seem to be working now but hesitant to upgrade again. 

 

FYI - I had called Maxon for help and they said to call Red Giant as Universe is covered by their support team. It took 3 days for them to call me back and I was traveling and missed the call.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Thank you 3.3 is working!

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New Here ,
Aug 05, 2021 Aug 05, 2021

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I am losing my mind... none of my keyframes are working with RGU! I placed uni.Knoll Light Factory EZ on adjustment layers, keyframed the brightness and flair movements... and now NONE of them work- the dang flair just sits in the center of frame looking like a sunspot on my soul. And when I can get it to work in the timeline- I go to export and the issue happens during the export rendering me a video file with no working keyframes. 

 

Client's don't understand buggy plug-ins. Think I can bill Maxon for the money I'm losing????

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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Yowza ... um, you're paying enough for 'em you want them to work. My RG Universe seems all functional on 15.4 PrPro. Wonder what the hay is screwy for you ... ?

 

Neil

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Advisor ,
Aug 05, 2021 Aug 05, 2021

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Welcome to the WORST plug-in authorization scheme in the known cosmos:  Red Giant Application Manager.  It unauthorizes my plug-ins at the most inconvenient times - twice on a Friday afternoon.  And, I was lucky to get a reply to a support ticket in less than five business days.  They blamed it on Covid.  I think they just don't care.

Since then, I clone my boot drive before DOING ANYTHING with RGAM, and if things don't go right, I revert my disk to the previous state before foolishly trusting Red Giant again, so that I can resume getting paying work delivered.

I prefer iLok to their egregiously unreliable method.  That said, I don't think iLok will work with any subscription scheme like Universe.  Those must touch base via the internet.  My licenses with RG are all permanent (supposedly).

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New Here ,
Aug 10, 2021 Aug 10, 2021

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So I edit montages for people so I have to use the VHS effect but when I do that it just shows me green lines it's being weird and I updated my maxon app u installed and reinstalled in and still the same thing. What should I do? 

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Contact Maxon support, probably. Some of us RG users are doing ok, some ... ain't. And it's their stuff that's somehow not lining up properly with the Adobe apps.

 

Neil

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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I guess this is still an issue with universe 4. I opened a project  today that uses the glofi effect on a bunch of text and it doesn't work at all - text goes transparent. I downgraded back to V3 and it fixed the problem.

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New Here ,
Sep 08, 2021 Sep 08, 2021

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How do I downgrade? Experiencing these exact issues

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New Here ,
Sep 08, 2021 Sep 08, 2021

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nevermind, link below

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Downgrading is unfortunately the only thing to do right now. It's not a massive issue as 4.0 doesn't really add that many new and mind-blowing features. https://www.redgiant.com/support/installers/updates/universe/ - Grab the 3.3.1 here and it'll work!

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Thanks for this conversation y'all--ran into the issue with the Universe Type On effect in Premiere today.  Looked great until I tried to add keyframes, which ended up making the text disappear completely.  I had to downgrade to 3.3.1 (from 5.0) to get it to work, but then it was super buggy and then upon adding the Universe Glo effect, would not export things they way they looked in Premiere.  Finally tried enough workarounds that it came out ok.  But yikes it was super laggy and disappointing...

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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Darn, there I was about to give it another shot to see if they'd ironed out the bugs yet 😞 Guess I'll be holding onto 3.3.1 for a while to come.

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Don't upgrade to 4.0 , went round and round with Maxion Support. Unistalled and Reinstalled ,

cleared out all files 

Maxon App support.png

crashed Premiere Pro 15.4 , this is some sort of codec issue involved. 

All the other RED GIANT Complete worked fine.

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New Here ,
Nov 29, 2021 Nov 29, 2021

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this is still an issue. Not compatible with Mojave. If you install RG 4 you get black screen. RG 5 is the same.

Do not add links on your signature or your profile will be banned. Thanks.

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