Participant

Question

Red Giant Universe 4.0 not working - Premiere Pro 15.4

Forum|Forum|4 years ago
July 24, 2021
12 replies
25528 views

Hi all,

Last week I noticed that my RG Universe was acting up, specifically in adding transitions. I used stock ones instead to finish a project and then upgraded to 4.0 yesterday. Now NOTHING works in the latest version of Premiere. They show up in the effects panel and I can drag them, but nothing actually gets added to a clip. Does anyone have a similar story, and have a successful outcome? Thanks in advance.

This topic has been closed for replies.

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user10D45

Participant

YEs similar for me too. Finaling an edit and tried using RG Universe transitions in PrePro 22 and 21 and they sometimes do nothing but black screen, or worse they appear to work in the timeline but when exported to render they do a strange glitchy thing(not the effect) and are unusable. Same happens with several others like holomatrix aetc. There are two lame workarounds. #1 Render using software and disable Metal GPU rendering. This only works on certain transitions and still isn't a completely smooth result AND I have to suffer an encoding speed loss and essentially turn OFF my 5000 dollar 6800x Duo graphics card, UGH. #2 Send to After Effects Comp- this usually works, for some reason After Effects can render the transitions. Dont forget to render and replace, in your comp otherwise it still wont work. A shame Adobe and Maxon can't get it together on this. Sort of lame to pay a premium subscription for a defective product.

Peru Bob

Community Expert

I think this was resolved in the latest updates of Premiere Pro and Red Giant.

A

Andy_Mnemonic

Participating Frequently

That is not the case for me. Still using 3.3 bc when I updated to 5 a month or so ago, still had the same issues.

R Neil Haugen

Legend

I'm running the Maxon app, 2.1.0 build 4.

I have the full RedGiant Suite, Colorista, Universe, Trapcode et al, and it's working fine here. It did take a day or two of emails with Maxon support to get going with the Maxon app.

Neil

Everyone's mileage always varies ...

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boondock

Known Participant

This tool hasn't worked for me for quite a long time. Just newly installed the Maxon App and uninstalled the Red Giant Application. Reinstalled all of the plugins. Still not functioning as expected.

I can drag the type on from 0-100% and watch the text type on, but the minute I set any keyframes the text disappears and does not come back until the keyframes are deleted.

R Neil Haugen

Legend

Get thee over to the Maxon support. They may take some time to get back to you, like a day. But they were able to direct me as to how to get the RG suite working with the Maxon app for Pr finally.

Yea, I wish they had a 'slicker' process. But they should be able to get you through it. "Here", we can merely sympathize.

Neil

Everyone's mileage always varies ...

alphabetikal

Participating Frequently

this is still an issue. Not compatible with Mojave. If you install RG 4 you get black screen. RG 5 is the same.

A

Andy_Mnemonic

Participating Frequently

Thanks for this conversation y'all--ran into the issue with the Universe Type On effect in Premiere today. Looked great until I tried to add keyframes, which ended up making the text disappear completely. I had to downgrade to 3.3.1 (from 5.0) to get it to work, but then it was super buggy and then upon adding the Universe Glo effect, would not export things they way they looked in Premiere. Finally tried enough workarounds that it came out ok. But yikes it was super laggy and disappointing...

C

chrisr99726438

Known Participant

Darn, there I was about to give it another shot to see if they'd ironed out the bugs yet 😞 Guess I'll be holding onto 3.3.1 for a while to come.

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defaultv3faaqwrovrc

Participant

Don't upgrade to 4.0 , went round and round with Maxion Support. Unistalled and Reinstalled ,

cleared out all files

crashed Premiere Pro 15.4 , this is some sort of codec issue involved.

All the other RED GIANT Complete worked fine.

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chrisr99726438

Known Participant

Downgrading is unfortunately the only thing to do right now. It's not a massive issue as 4.0 doesn't really add that many new and mind-blowing features. https://www.redgiant.com/support/installers/updates/universe/ - Grab the 3.3.1 here and it'll work!

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davelabarge

Participant

Thank you, 3.3.1 works!

Its a temporary fix but at least I can use Universe!

jackavalon

Participant

I guess this is still an issue with universe 4. I opened a project today that uses the glofi effect on a bunch of text and it doesn't work at all - text goes transparent. I downgraded back to V3 and it fixed the problem.

M

michael adam

Participating Frequently

How do I downgrade? Experiencing these exact issues

M

michael adam

Participating Frequently

nevermind, link below

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Shahil5CDC

Participant

So I edit montages for people so I have to use the VHS effect but when I do that it just shows me green lines it's being weird and I updated my maxon app u installed and reinstalled in and still the same thing. What should I do?

R Neil Haugen

Legend

Contact Maxon support, probably. Some of us RG users are doing ok, some ... ain't. And it's their stuff that's somehow not lining up properly with the Adobe apps.

Neil

Everyone's mileage always varies ...

J

Jim Curtis

Inspiring

Welcome to the WORST plug-in authorization scheme in the known cosmos: Red Giant Application Manager. It unauthorizes my plug-ins at the most inconvenient times - twice on a Friday afternoon. And, I was lucky to get a reply to a support ticket in less than five business days. They blamed it on Covid. I think they just don't care.

Since then, I clone my boot drive before DOING ANYTHING with RGAM, and if things don't go right, I revert my disk to the previous state before foolishly trusting Red Giant again, so that I can resume getting paying work delivered.

I prefer iLok to their egregiously unreliable method. That said, I don't think iLok will work with any subscription scheme like Universe. Those must touch base via the internet. My licenses with RG are all permanent (supposedly).

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nathanletteer

Participant

I am losing my mind... none of my keyframes are working with RGU! I placed uni.Knoll Light Factory EZ on adjustment layers, keyframed the brightness and flair movements... and now NONE of them work- the dang flair just sits in the center of frame looking like a sunspot on my soul. And when I can get it to work in the timeline- I go to export and the issue happens during the export rendering me a video file with no working keyframes.

Client's don't understand buggy plug-ins. Think I can bill Maxon for the money I'm losing????

R Neil Haugen

Legend

Yowza ... um, you're paying enough for 'em you want them to work. My RG Universe seems all functional on 15.4 PrPro. Wonder what the hay is screwy for you ... ?

Neil

Everyone's mileage always varies ...

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Cordele5FB0

Participant

Bro I've been going through it since they updated universe in June. I messaged them through email and they have been giving me the complete runaround on what the problem is. They need to fix this issue because I'm paying $80 per month and can't enjoy any updated features. I have to go back to version 3.3.1 I unfortunately. Nothing they suggested works...

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greggmonteithAuthor

Participant

Thanks for everyone's input. I had to uninstall every Red Giant piece, and downgrade to 3.3 as well. Things seem to be working now but hesitant to upgrade again.

FYI - I had called Maxon for help and they said to call Red Giant as Universe is covered by their support team. It took 3 days for them to call me back and I was traveling and missed the call.

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Gabe21811267w9fn

Participant

Thank you 3.3 is working!

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