Rude and questionable support (CS4)

Forum|Forum|6 years ago
May 21, 2019
2 replies
2017 views

Asking for my serial number without explanation put up some HUGE red flags for me. I said i was not comfortable with that. Bhakeshava became annoyed and kept pressing for it. I did not contact support for serial number help. FISHY, VERY FISHY ADOBE.

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R

rodneyb56060189

Legend

Conclusion: personal opinion...

Support was probably not trying to be rude or creepy. Probably just trying to see if you did in fact own the product via your serial number, and maybe checking to see if there was some later update to CS4 ( later than the original disk distribution in box ) that made it happier running on a 64 bit O.S. etc.

Some of my programs on win10 are old 32 bit programs... and work OK.

F

frenz1234Author

Participating Frequently

rodneyb56060189 wrote
Conclusion: personal opinion...
Support was probably not trying to be rude or creepy. Probably just trying to see if you did in fact own the product via your serial number, and maybe checking to see if there was some later update to CS4 ( later than the original disk distribution in box ) that made it happier running on a 64 bit O.S. etc.
Some of my programs on win10 are old 32 bit programs... and work OK.

I understand what you mean. I wish there was a receipt of the conversation. There are a TON of scams where you give info out to a support worker (who is underpaid) then then forward your info to scammers and get a finders fee. When they ask for sensitive info and you reply "i am not very comfortable with that" they should not become aggressive and repeat the demand (red flag #3). I would be the first person to see the side of the employee here as you did, I assure you, this was not a normal conversation about support.

jstrawn

Community Manager

frenz1234 wrote
I understand what you mean. I wish there was a receipt of the conversation. There are a TON of scams where you give info out to a support worker (who is underpaid) then then forward your info to scammers and get a finders fee. When they ask for sensitive info and you reply "i am not very comfortable with that" they should not become aggressive and repeat the demand (red flag #3). I would be the first person to see the side of the employee here as you did, I assure you, this was not a normal conversation about support.

Even if the person was asking for your sernum for a legitimate reason, which is very likely the case, what matters is that you had a bad experience. Adobe feels very strongly about keeping that from happening. That's why I chimed in here. Not to point fingers at anyone (we're all imperfect) but to try to resolve things on a better note. Unfortunately, in this case, I don't have one easy answer for you. But this thread is getting good visibility and I already saw some other things to try. Please let us know if/when/how you can get it working. If I can think of any other things to try I will let you know.