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aTomician
aTomician
Inspiring
August 6, 2018
Question

Serious error has occurred.... and is still occurring!

  • August 6, 2018
  • 3 replies
  • 1452 views

Have had this error twice this morning so far, and happens regularly with Premiere Pro.

First time it happened this morning I was just keying an opacity mask over a video...  nothing too major right?  The second time it happened (and I get this happening a lot when I do this) I was dragging the Project windows out into my second monitor to create a new window...  and again the "serious error has occurred".  I do send the crash reports every time it pops up, but I need some help to get this sorted.  I get the error doing other little jobs too, and usually at least a day when I'm using Premiere a lot.

Environment:

Windows 10 Pro v10.0.17134, Lenovo P50 laptop, x64, 32 GB RAM, GPU: Nvidia Quadro M1000M, Core i7-6700 @ 2.60 Ghz, quad-core, 500GB SSD.

Can anyone help?  This is driving me nuts.

This topic has been closed for replies.

3 replies

C
Community Expert
Carlos ZiadeCommunity Expert
Community Expert
May 14, 2019

how are you connected to the second monitor? details needed please

as pp is delicate when it comes to dual monitors especially as you

state you are working from a laptop

aTomician
aTomicianAuthor
Inspiring
May 14, 2019

Laptop connects via Lenovo dock / port replicator.  Both monitors plugged in using identical connections, HDMI to DP.  Laptop screen not in use when it's on the dock, I have 2 identical monitors and display is extended across them both.

This is my dock: ThinkPad 230W Workstation Dock | Lenovo UK

Regards, aTomician
C
Community Expert
Carlos ZiadeCommunity Expert
Community Expert
May 14, 2019

did you try to update the driver for that?

are there any settings you have to configure for it in

the preferences - playback? can you screenshot that part?

E
excited_Genie16B8
Legend
April 16, 2019

My first action would be Step 2K below.

Unofficial Premiere Pro Troubleshooting Guide

aTomician
aTomicianAuthor
Inspiring
May 14, 2019

I had to reset my PC the other day, wiped hard drive and reinstalled windows, was to do with a domain authentication error.  Interestingly, this error with PPro popped up as usual, again while dragging the project panel out into second screen.

I use Photoshop, Ily, AfterFX all in dual screen setups, and I don't get the problem with any of them.  Haven't had any similar graphics issues with Cinema 4D, Sketchup, VRay, Blender or Daz3D.  Just PPro consistently gives me this error.

Still baffled as to what it could be...  Tried resetting workspaces as per Jim Simon​ (thanks for that btw) and since the PC reset, I'm obviously working on a fresh install of PPro, started from blank workspaces again, and on latest versions of everything.  I can restart PPro to fix but this is happening often enough that it's annoying!

Jim_Simon  wrote

My first action would be Step 2K below.

Unofficial Premiere Pro Troubleshooting Guide 

I went through quite a few of these steps, I'll carry on going through others, but any suggestions much appreciated in the meantime.  Seems a good guide btw.

Regards, aTomician
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 6, 2018

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    aTomician
    aTomicianAuthor
    Inspiring
    April 16, 2019

    Hello Peru Bob​

    Have reset a few times, updated a couple of times since that post and I'm still getting the error when dragging windows into separate screen.  Also my workspaces are going nuts, layouts don't seem to be saving properly when I save, and when I reset to saved, often goes to a different layout that I for sure didn't set up. 

    Any workarounds or solutions?

    Regards, aTomician
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 16, 2019

    Did you try different graphics drivers?

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