Serious error has occurred - shut down

Hey Jason, 

Can we have more info so we can help you troubleshoot?

Thanks,

Kevin

I have the same error.  Just downloaded the software.  Error.  Removed software, rebooted, and reinstalled.  Same error.  I have never run Premier on this computer before and cannot get the error to clear...

Having this problem with Premiere 2020.

Running MacBook  2019.

2.4 GHz 8-Core Intel Core i9

32 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

I have the entire project on the desktop.

Already tried:

resetting preferences.

importing the project into a new project

resetting to saved workspace.

Erasing Media Cache.

Opening older auto saved project.

Project works for few minutes and then crashes.

Please let me know, if you have any other solutions.

Maybe you can try to add new administrator account on your windows. 

hope it'll can solve y'all problem. That's work for me 🙂

this worked out for me just go to your sequence setting, in (Video Rendering and Playback / Rendered) change those settings and then try to export it again.

This is happening to me. I rolled back Premiere to 13.0.1 and it worked for 7 hours without crashing...now it's back to crashing every 5 minutes.

I've tried everything. All the cache deletion / Preference trashing / reinstalling / importing into new project / Playback 'software only'

etc etc etc etc etc.

Just Panasonic Varicam LT AVC-Intra footage in timeline

Mac Mojave latest (was working fine until 13.0.2 Pr before the new year)

My coworker is not getting crashes and they are on Sierra (not High Sierra).

It's completely random crashing. I can't see a pattern.

I'm edit for a living, so I can't do my work right now while I'm scanning the forums trying every damn thing I see. Is this a known problem or one specific to my variables?

Thanks.

My Fix: purge the cache in AE, and manually delete the files in the: "Media Cache" & "Media Cache Files" folders for premiere pro.

This fix may be something you need to repeat until an update addresses it, but it's working for me.

Things being used in my project:
• AE live link
• Proxies (made through premiere pro) toggled on
• Very large media file sizes

My Machine:

mac pro with all softwares up to date, including OS

I've had the same problem since upgrading to Premiere Pro V13.1 and posted the problem in this other thread https://forums.adobe.com/message/10684084#10684084 You can see the screen shots and that the crash occurs in Workspaces Effects and Graphics and I was testing it using Adobe's tutorial.  I listed my specs, which as you can see, is a new iMac Pro professional level being a 14 core and the best GPU one could spec.  Haven't updated GPU drivers, being a beginner probably don't know how to safely.  However, as I point out in the other thread, I submitted complete crash reports to Adobe with all the related data as well as my contain email.  Today I did have someone from Adobe contact me and I will PM him since I was unclear as to his post.  Never had, as I point out in the other thread, this crash occur in V12.1.2.  Highly unstable situation that has cost me a great deal of downtime.

Ok, so I had this same exact problem. What the problem was for me is that there was a clip that became corrupted or something, so that every time I tried playing it back, it would crash. So I tried pretty much all of the above fixes, none of them worked. My problem was fixed by simply deleting the clips. It was unfortunate cause I had spent a good amount of time on this one clip (maybe that's why it got corrupted), but it works fine now.

Hi - I had the same thing happen to me over and over again, very frustrating! Finally found something that helped today: changing the Video Rendering and Playback setting in Premiere to 'metal' [or 'software only'] instead of 'GPU Acceleration (CUDA)'. So far, it's been working normally all day... This guy's YouTube video explains it (+ gives some other tips): How To Stop Premiere Pro From Crashing | Tutorial - YouTube ​

Hope this helps!

Ani