source doesn't work

[robbe_5806]

I just installed Premiere Pro. When I upload my video file and drag it to the source, the screen stays gray (not even black screen), but the sound works and i can press play. (NVIDEA RTX4060). What am i doing wrong?

[jamieclarke]

Hi @robbe_5806 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

Adobe recommends using the Studio version driver for your gpu, please make sure you have the latest driver.

Sorry for the frustration.

[robbe_5806]

• Issue - I just installed Premiere Pro. When I upload my video file and drag it to the source, the screen stays gray (not even black screen), but the sound works and i can press play. 
• Adobe Premiere Pro version number: 2510 (build 73)
• Operating system - Windows 11
• System Info: CPU, GPU, RAM, HD:

  • CPU  13th Gen Intel(R) Core(TM) i7-13620H, 2400 Mhz, 10 Core(s), 16 Logical Processor(s)

  • GPU (Intel-based Macs and PCs)

  • GPU driver NVIDEA RTX4060 studio driver version 565.90

  • RAM 16gb

  • Hard Drive WD PC SN740 SDDPNQD-512G-2006

• Video format: mp4
• Workflow details: 
• Steps to reproduce - Open Premiere Pro - new project - upload video file - drag to source or timeline - press play. 
  
• Expected result - video should start playing with sound and visual
• Actual result -  video starts playing with sound, no visual (screen stays gray)

I never worked in premiere pro before, didn't touch any settings.

[jamieclarke]

Hi @robbe_5806 - If you navigate the menu bar and select Window > workspaces > and change the workspace do you get an image?

Can you try downloading the latest NVIDIA driver? As of now, the most recent version is 572.16.