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Source Window Audio Issue

Community Beginner ,
Jul 17, 2018 Jul 17, 2018

When I double click on a video (.mp4) in my Project Window to view it in the Source Window I'm running into a strange audio issue. Playing through the video to choose a clip to use, the audio playback in the Source Window is most definitely not from the video I'm currently watching. I don't even know where the particular audio is coming from because it's not coming from the Timeline Window's audio either. It's just some random audio (maybe a leftover track from opening files via the Media Browser?), I'm assuming from one of the other clips in my Project (it almost seems like it's the same audio no matter what clip I bring up in the Source Window but I can't be sure because there are a number of gameplay videos so the sounds are similar in each). There isn't a problem with the Timeline audio, just this weird Source Window issue.

I've tried closing all sorts of different windows, restarting (which will sometimes work), clearing the cache and scratch disks, but I don't really understand where the issues is coming from so I don't even know what to try. Any ideas?

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Community Expert ,
Jul 17, 2018 Jul 17, 2018

try to trash the premiere pro preferences

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Community Beginner ,
Jul 17, 2018 Jul 17, 2018

I trashed the Premiere Pro Preferences (Library/Preferences/Adobe/Premiere Pro) and the problem has returned. It seems fine when I first load the program up, but after going through a couple of clips it'll just start happening again.

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Community Expert ,
Jul 17, 2018 Jul 17, 2018

can you please try to delete all video and audio previews ?

you can find them at the same location of your scratch disks, manually delete them

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Community Beginner ,
Jul 18, 2018 Jul 18, 2018

Deleted all the video and audio previews and the problem persists. Same deal, first clip I double-click and view in the Source Window the audio works fine. I use an  in and out point and drag that piece of the clip into my Timeline and if I double-click on another video in my Project when it loads into the Source Window it's audio from some other video (it could be the same audio from that first opened video, but as I said in the first post these are all gameplay videos from the same video game so there are some similar sounds in all of them).

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Community Expert ,
Jul 18, 2018 Jul 18, 2018
LATEST

can you please try with 2 other videos, not the gameplay ones, any other simple

videos you have, try and see if the same problem happens, if no, there might be

an issue with those video files, try getting them into Media Encoder and encode

them into H.264, Cineform, whatever ...

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