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Participant
April 15, 2015
Answered

Strange auto-scrolling behavior in timeline

  • April 15, 2015
  • 45 replies
  • 57739 views

Hi all,

I've searched the forum but can't find a thread about this... I'm experiencing a strange feature/bug that's pretty irritating. A few minutes after I start Premiere, the timeline will start scrolling whenever I move my mouse cursor away from the center of the screen. You can see this happening at the link below:

Private Video on Vimeo

the password is: autoscroll

To be clear: this doesn't happen when I first start Premiere. It's usually 5-10 minutes into a session, and then I have to quit and re-start the program to get a few minutes of peace. Is this something I've accidentally turned on, that I can deactivate? It's really annoying to have the timeline scroll to follow my cursor, when I go for my effects or media browser.

iMac running 10.10.3, Premiere Pro CC 2014

Thanks for your help!

Paul

Correct answer Kevin-Monahan

Hello All,


Update to Premiere Pro CC 2015 (9.0.1) from the Creative Cloud application to solve this issue.

If you do not see the update in the Creative Cloud application:

  1. Relaunch the Creative Cloud application (gear icon)
  2. Sign out of the Creative Cloud application, then sign back in. (gear icon > Preferences)
  3. Restart the computer

Thanks,

Kevin

45 replies

Known Participant
July 21, 2015

I'm having the same problem with the autoscroll in the latest update of CC2015 as well.  A support technician told me that Adobe is already aware of this bug and their engineering team is working on a fix.

dcp1957
Known Participant
July 17, 2015

The easiest, temporary work around for me is to close the sequence's timeline and reopen. I was noticing it happening when dragging effects from left monitor to right monitor timeline.

Participant
July 17, 2015

It happens for me when I have dragged effects on to the time line. BUT not every time. The last time it started I ignored it and for the first time it went back to normal after about 10 minutes... hasn't happened since... but I've also been reluctant to add effects!

As one of the early posters, I would add that I have gone back to CC14 because of this issue and other ones including consistent video playback.

One thing that I did for the video playback issues was download and install the newest blackmagic design codecs. It calmed down the video problems I have been experiencing since Yosemite came into my life. Since installing the new blackmagic codecs [they call it desktop video], Premiere has really calmed down.

Sextonartsm423
Participant
July 16, 2015

This bug has been happening since mid 2014 on a 2 monitor setup.  It was not fixed in the 2015 release.  Its a problem, and I blame Adobe for not fixing it since it is a serious impediment to workflow.  Judging by the posts on many forums, this is a big issue.  The  simplest fix I have found, is to close the timeline window, then re-open it, and work until the bug starts up again.  Rinse and Repeat as they say, and keep coughing up the $49 bucks a month because there is nothing better out there.

Enjoy.

Colin Brougham 1
Adobe Employee
Adobe Employee
July 14, 2015

I have managed to reproduce this issue internally and we have a bug logged against it. It's very difficult (for me) to get into this state, and I haven't found exactly what triggers it, but with enough repeated steps I'm able to cause it.

Here are what my findings have been:

  1. Requires two or more monitors on a Mac OS X 10.10.3 or 10.10.4 system.
  2. Requires having some floating panels, e.g. Project Panel/bins in the workspace, with other panels docked, e.g. Timeline.
  3. Requires changing focus from floating panel to docked panel.
  4. Requires performing a mouse edit (or general mouse activity) in the Timeline immediately after changing focus to docked panel.
  5. Requires moving mouse cursor while button is depressed to specific regions of Timeline panel until view scrolls, then releasing mouse.


Sounds generic, but in real-world practice, I'm:

  • dragging a clip from a bin
  • dropping in a sequence, with the Timeline somewhat zoomed in
  • drag-editing the head of the clip until the view scrolls left
  • releasing the mouse button when the cursor is somewhere over the Timeline headers

I've also been able to reproduce the crash that others have mentioned, which is also logged.

If anyone can give me specific steps, and especially a screen recording, of how you get into this state it would be appreciated. I don't need to see that it *happens*... I already know it does and have reproduced that myself. However, I believe there to be a number of various ways that we can get into this state, and I want to see that once we have a fix, it's fixed for them all. Thank you for your help!

Participant
July 15, 2015

In my experience there is no one thing that makes this happen (it's been happening randomly for months now with CS6 and I just upgraded to CC and it is still happening). I am on a Mac Pro, three monitors with the timeline in the middle. In my experience it happens most frequently when dragging effects from the effects bin onto a clip on the timeline and then going back for another effect (bin is on my far right monitor and timeline in the middle). Below is a link to what happens but I'll explain it too. Basically whenever you move your mouse off of the timeline it continuously scrolls whichever way your mouse moved off the timeline until it hits the end of the sequence. So if you're zoomed into a specific clip to drop an asset in it'll FAST scroll away so you have to grab the clip quick and then hold onto it while it SLOW scrolls back. This REALLY hinders the workflow and is so frustrating that it makes me want to punt my very expensive computer.

https://dl.dropboxusercontent.com/u/655330/Premiere%20Pro%20Bug.mp4

I've also had another forum post about it going for a while and no Adobe employee has answered any of us except for one telling us to go here which doesn't have any solution (lots of us experiencing the bug). Found here:

My timeline scrolls left/right following my mouse (using multiple monitors with the timeline in the middle)

Participant
July 14, 2015

Same issue here on mac pro mid 2010 with 32gb of ram and running Yosemite. Running updated Premiere 2015, never tested on 2015 because I updated the OS and premiere on the same day.  

dcp1957
Known Participant
July 13, 2015

Adding to the voices. This is an issue for us as well. Two monitor setup on the latest Yosemite. Looking forward to a fix soon! Thanks Adobe

Colin Brougham 1
Adobe Employee
Adobe Employee
July 8, 2015

Great, thank you for the additional information, guys. So, when you're dragging into the Timeline, are you holding the mouse at one end or the other of the Timeline panel so that it scrolls (which is expected behavior when you're dragging with the mouse button depressed), or are you dropping a clip/effect into the current view, and then the scrolling starts following your mouse?

xmanpost: is your workspace layout similar to that posted by yellowdogdesigns? A screenshot would be great, if you can.

And thanks again for sticking with me on this--I know it's a frustrating issue but your assistance here will be instrumental in correcting this behavior.

Participant
July 8, 2015

Here are screens... the mouse moves anywhere on other screens, it scrolls.

Colin Brougham 1
Adobe Employee
Adobe Employee
July 7, 2015

Open call to everyone experiencing this issue...

I've tried reproducing this in-house for quite awhile and have so far been unable to come up with the combination of factors that leads to this autoscrolling behavior. I'm working with a late 2013 Mac Pro with a dual monitor setup, 10.10.3, and both Premiere Pro CC 2014 and 2015. No matter how I drag, trim, scroll and any other mouse action, I can't get this behavior to occur. That's not saying this doesn't happen--I've seen the videos that some have posted and I believe it is happening! But, as James has said earlier in this thread, this isn't happening internally and it's not happening for everyone, so if we can't recreate the situation we can't fix it. That means we need your help in reproducing this issue.

My thinking is that it's something related to how a workspace is set up, and how you interact with that workspace. Throughout this thread and others, there doesn't seem to be one particular action that causes the scrolling--for some it happens while dragging clips to and fro in the Timeline panel, while I've seen others report that it happens when dragging from the Project Panel or Effects Panel to the Timeline. That suggests to me that there is some sort of "hot zone" that when a mouse pointer is dragged across it, cause the application to act like the mouse button remains depressed even when it isn't. But it's that location of the hot zone that is a mystery. Bear in mind, this is just a theory, but if you're encountering this issue randomly, with this in mind you can mentally track what you were doing and where in Premiere Pro when this started occurring.

That all said, if you have a solid 100% reproducible situation, please let me know via PM. I'd love to get a project file from you (no media necessary) containing your workspace that can help isolate the issue. I'll need specifics on what you're doing when the scrolling starts. Thanks in advance for your help.

Participant
July 9, 2015

I've found a way to reproduce this almost every single time on my end. I've also found a way to get it to stop nearly 100% of the time. I will describe the process, if you want screenshots or video let me know I will mail them.

The issue happens 100% when using two screens, dragging an item from the project panel in window 2, to the timeline in window 1, then very quickly rate stretching that clip. Afterwards when the mouse is on the right side of the screen or on the window to the right, the timeline auto scrolls, and same with the left.

The issue will continue to happen until you drag another item from the project panel in window 2 into the timeline in window 1, the same process unlocks the auto-scrolling.

If you have a large delay between dragging the clip in and rate stretching, the auto-scroll does not occur.

More info on my setup, MacPro Updated to latest OS, using 3 monitors. This issue is new to cc2015 for me, have been working for the past year in 2014 with exact same workflow and hardware.

Hope this helps, it's allowed me to get a little work in. The frustration is real haha.

Colin Brougham 1
Adobe Employee
Adobe Employee
July 10, 2015

Hey sptull,

Thank you for your detailed steps--with them, I was able to reproduce the issue. I'll get a bug in on this one, and hopefully get it sorted out quickly. Thanks again for your help, and while I know this is an insanely frustrating issue, I appreciate your patience while we find a fix for this.

Colin

Premiere Pro QE

yellowdogdesigns
Participating Frequently
July 6, 2015

ok it happened with the wacom pen today so ill take that back. it was working fine till i dragged over from the bin to the timeline. i was adding reverb to an audio track.

GT

Participant
July 6, 2015

I have a logitech M570 trackball. However, when I am just using my Macbook Pro (single screen), the M570 does not cause the autoscroll. Normally, once you go beyond a certain region it will start the scroll regardless of the window that is active. I've attached an image of where the scrolling would begin if you moved left of the area highlighted. I will test tonight with my second screen, as I am not at the location where my second screen is.