Strange Glitch in Premiere color grading on PC

Forum|Forum|9 years ago
December 3, 2016
3 replies
548 views

I'm a Premiere user both at work and at home. At work I'm on a trashcan Mac cutting in 4k. At home I'm cutting on a PC with enough firepower to handle 4k (brand new Alienware Area 51). I've notice something vastly different between the two systems where color grading tools are concerned. Everything on the MAC is lined up where it is supposed to be when I apply Lumetri Color to my RAW footage. But when I bring that same footage into my PC, ALL of the color wheels mid points are shifted to the blue and the Hue wheel is also. I'm going to try to attach pictures here to show. When I double click to reset the wheels, they default back to this shifted area as being center when they clearly are not. I've contacted tech support who didn't understand my problem and I've reinstalled Premiere on the PC and it does the same thing. Any ideas?

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Vidya Sagar

Adobe Employee

Hi Chakramtosser,

Is this happening with all MOV files or file from one source or with all file formats?

Please share a sample file to test in our environment.

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Thanks,

Vidya Sagar.

C

ChakramtosserAuthor

Participant

Nope. That didn't work.

R Neil Haugen

Legend

This is bizarre ... and a couple comments.

First, when talking with Tech support, did you ask for the Video Queue? If not you probably got a generalist working purely from a spreadsheet. It's not well-known that such specific support exists, but Kevin Monahan, Product Support Manager for the Adobe DVA's routinely suggests that approach here.

Second ... we might want to have Kevin-Monahan pop in here to look at this ...

Neil

Everyone's mileage always varies ...

C

ChakramtosserAuthor

Participant

My system info is Windows 10

Intel Core i7-6950X CPU @ 3.00GZ, 300 Ghz

RAM 31.9

64 Bit OS and x64 based processor.

10 cores.