Strange problem with mogrt in Premiere Pro

[d_stevens]

Hello,

I'm having an issue with a mogrt in Premiere that I can't seem to solve.

Some details:

- Windows 11, using Premiere v 26.3

- The mogrt clip is 5 seconds long. There's an animated background, with a text layer (editable in Premiere) on top.

- At exactly 3 seconds in, the text layer becomes corrupted by blank horizontal areas that appear across the scene. These blank spots cut into the text layer and show the backdrop/animation layer below.

- As the animation continues, these horizontal "blank spots" begin to appear in the animation layer and continue through the rest of the sequence.

- The last few frames of the animation reveal a strange text line at the very top of the scene, colored in the same way as the layers in the AE project. This text line is a file name from a tiff sequence that is part of the original AE project/mogrt export.

- I have tried re-exporting the mogrt from the AE session (everything works fine in the AE session) but the issue remains.

- This issue doesn't appear for my colleague, who is using the same files and same version of AE and Premiere. However, he is using a Mac, for what it's worth.

I have tried every combination of project and sequence settings I can think of.

The red flag here I think is something to do with the tiff sequence from the original AE project, but my colleague is using the same files (on Mac) with no issue, so I am at a loss as to what else could be different. 

Unfortunately I cannot include the files here for review due to NDA.

If anyone has seen or heard of anything like this or has any ideas to try, all help is greatly appreciated.

Thanks!

[DaciaSaenz]

Hi @d_stevens, 

That sounds like a BUMMER! 

It sounds like there are multiple problems going on here. Unfortunately, it's hard to advise without seeing a screenshot of what's happening and without having the project or Mogrt itself to troubleshoot. 

Is there anyway you can send me a screenshot, a simplified project that is repro'ing the issue, and the Mogrt itself via DM? 

It will be much easier for our devs and me to try and sort out the problems that way. 

Alternatively, is there a reason you need to use TIFFs? That's something that maybe hindering performance on your machine. Maybe that's why your college on the Mac isn't having issues? What are your system specs? 

[d_stevens]

Hello @DaciaSaenz and thank you for the fast response.

I can put together some examples and send you the files in question directly.

As for why a TIFF sequence was used, I'm not certain -- this template was provided by a vendor and unfortunately we cannot reach them for support at the moment.

My system specs:

Intel Core i9 12900K 3.20 GHz

32 GB RAM

Nvidia 3090 Ti GPU, 24GB VRAM

This machine has been able to easily chew through anything I throw at it, so I don't imagine it's a matter of processing power, etc. 

What would the best method be to provide you with the files directly?

Thanks!

[DaciaSaenz]

Awesome! 
Thanks @d_stevens