Stuck in troubleshooting hell! Premiere is now becoming a liability for professional editors

Report · Dec 16, 2023

Adobe Premiere Pro 24.2.0 BETA (Build 48)

2020 Mac M1 mini

OS Ventura 13.4.1

Starting this summer I started getting audio errors that popped up randomly on the timeline.

They seem to happen randomly, but occur much more frequently and now there is no way to actually work on a project and have reliable playback. I am using the enhance audio feature, but the problem still happens on clips that is not applied to. The audio errors show up in a number of different ways, but most perplexing is that they show up on a timeline with no audio tracks on it. I can barely work at a snails pace because everytime I go to play it back I get interrupted with an error. If I play it back 4 times it might actually play the audio 1 out of the 4.

These errors are what I see below:

Ok so what about trying PP2024?

When I open up the project in Premiere 2024 Version 24.1.0 (Build 85) I start encountering these weird errors where the clips and tracks on the timeline don't populate or when you zoom in on certain parts, they start appearing later and certain ones disappear and the tracks appear and disappear. Also makes it unable to work. Video example of this error here:

https://vimeo.com/895363223/58c97308b0?share=copy

Ok so go back and just work in the 2023 Version right?

Because of all the updates in the color management settings, the footage is being improperly converted and looks bland and washed out. I've tried to follow the forums and figure out how to get it correctly but to no avail.

Examples of that here:

To recap:

Premiere Pro Beta: Audio errors disrupting playback

Premiere Pro 2024: Some kind of graphical interface errors in the timeline

Premiere Pro 2023: Color management issues

I hate to say this because I'm a long time Premiere user, but after nearly 5 months of this crippling my ability to work productively I'm running out of options and patience and might have to start learning Resolve (Which I really don't want to)

Can anyone at Adobe help? I've seen plenty of other threads about the audio errors that are plaguing many users, but no one has seemed to give any helpful feedback or indication that the problem is being worked on.

Report · Dec 16, 2023

First, on the forum, the images you say look washed out ... didn't at all on my Android tablet. The top one is simply slightly lower contrast overall. And actually, in many ways a cleaner image. The lower one is definitely pushing the shadows dark.

So ... what do the scopes show? Unless you've got a broadcast monitor (Flanders, Eizo, high end Sony ...) running off a BlackMagic or AJA output device, you have little guarantee of your screen actually being accurate. And even then pro colorists grade shadows/darks and highlights/whites more by scopes than look.

What is your system? OS, monitor, and any calibration you've done of your monitor?

What color management settings are you using? In Pr 2024, those are thankfully all found in one place, as I've asked for YEARS. In the Color Workspace, Lumetri panel, Settings tab. ALL CM settings are there. Project, sequence, clip, even display options.

All Mac users, most PC folks ... unless you are running a highly calibrated setup similar to listed above ... should have the Display Color Management option set on.

Macs ... what do you want? Do you care only about the image on Macs using 'standard' Mac CM? If so, then you probably want to use the display gamma choice of QuickTime gamma 1.96. (Of course, it's gonna be not that good on non-Mac systems, but ... can't have everything.)

If you're on a Mac. with Reference modes available, and are using the HDTV option ... then you actually get a correct 2.4 gamma display image! Which ... would mean using the Rec.709/gamma 2.4 setting.

Past that ... everyone should (unless you're quite comfortable with manual CM) set the Auto Detect Log to on, and the sequence auto tonemap to on.

And make sure whatever CM you use for your sequence, that you use the same CM for the export preset. NEVER use a preset that has HLG or PQ in the preset name with a Rec.709 sequence.

NEVER use a preset that doesn't have HLG or PQ in the sequence name if you using one of those two HDR formats.