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M
Morten Corfit22608037wubj
Participating Frequently
August 12, 2022
Question

Sync settings fail - error code 0,00

  • August 12, 2022
  • 4 replies
  • 2534 views

Hi!

 

I am using Premiere on two machines and have until a month ago use the sync settings feature. Now it has started to fail. I am getting error code 0,00.  Has anyone experinced this and maybe have a workaround?

I am currently on version 22.4 - I had to downgrade from 22.5 since the link is extremely slow/not working for me. I am working on an iMac Pro (intel/Catalina)  and an iMac M1 (M1/Monterey)

Thanks

This topic has been closed for replies.

4 replies

T
thekingseye
Participating Frequently
June 16, 2023

 @Suraj5EBF @Morten Corfit22608037wubj @M.X.H 
After clean install I was wondering is my system language may have anything to do with it. I have all adobe apps in English for a few years now. But my system langue has always been German. So I switched system language on Windows from German to English, clean installed all apps in English as before and somehow this solved it for me. I am able to sync now in Pr, Ae and Me. 

Hope this helps some others, too. 

Thanks, Raph
    T
    thekingseye
    Participating Frequently
    June 12, 2023

    @Suraj5EBF I'm now getting this error message. Any news on the sync issue? It is really annoying. 

    Thanks, Raph
    S
    Suraj5EBF
    Participating Frequently
    June 13, 2023

    Hey Raph,  sorry for the trouble generally this error code occurs for this reason https://helpx.adobe.com/in/download-install/kb/exit-code-501-creative-cloud.html.

    Try this :

    Use the Adobe Cleaner tool https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html .

    Make sure the time set match to server clock.

    if its not work

    If your consistently face the sync setting issue then i recommend to reset the system.

    Is it possible to reset the system? fresh start on latest build versions.

    I will comes back to you

    thanks,

    Suraj.

    T
    thekingseye
    Participating Frequently
    June 14, 2023

    My system was brand new and we set it up from scratch. I won't reset now. Big hassle in business environment. There has to be another solution to fix this. @Suraj5EBF   

    Thanks, Raph
    S
    Suraj5EBF
    Participating Frequently
    February 24, 2023

    Hi, make sure all files in Creative cloud sync and then try again. Clear the Preference and clear Caches files.

    if not work Sign out and again Sign in to Creative Cloud. let us know.

    thanks,

    Suraj Shinde.

    T
    thekingseye
    Participating Frequently
    February 24, 2023

    Thanks @Suraj5EBF I've deleted all preferences an chache files upon starting Premiere (holding Ctrl) this morning. Reboots in between. Backed up preference folder manually before that and copied them back to %AppData% and %Documents%. I now signed out and back in. Didn't help. 
    I also deactivated our company's VPN service, didn't help either. Documents/fonts/library is syncing well. My last preference sync was possible in late December. Since then, it stopped working.  

    Thanks, Raph
      T
      thekingseye
      Participating Frequently
      February 24, 2023

      Same here, getting that error as well! Any help, Adobe?! Thanks, Raphael

      Thanks, Raph
      T
      thekingseye
      Participating Frequently
      February 24, 2023

      Premiere 23.2.0 Build 69 - Dell Precision 7560  

      Thanks, Raph
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