Synchronization Not Working - Premiere Gets Stuck "Processing Audio"

[billyl95157331]

Recently purchased a new iMac I and installed the latest version of Premiere, but I haven't been able to use the synchronization function for a single project. It will "Process 1,2 of 2..." - the progress bar will move, but as soon as it switches to "Processing 2 of 2..." the progress bar freezes and doesn't move. This is happening on all of my different projects. I've tried changing the track channel in the Synchronize Clips menu but nothing is working. Help, pretty please. If you need additional information let me know!

[Sumeet Kumar Choubey]

Hi billyl95157331,

Sorry to hear about this. What is the length of the audio clip that you are syncing? Also, is this happening while syncing any specific set of media files, or is it happening with all of them?

Thanks,

Sumeet

[Teo.W]

I am having the exact same issue running on a brand new Mac Studio and have even shortened the clips to less than a minute to see if it will help but nothing. Surely there is something I am missing here,

[BHODES]

Any answers on this?  Had to sync a bunch of stuff manually which I feel like synchronize should have easily handled.  See success on YouTube.  Scratching my head here.  

[Kevin-Monahan]

Hello @BHODES,

Thanks for the message. May the community have more information about your system, media, and workflow? I hope we can help you given more info. Sorry that the OP never returned to troubleshoot with our support staff. If we can reproduce the issue given your information, we can ensure that a bug will be filed. Sorry for the frustration.

Thanks,
Kevin

[codyjonesfilm]

Same issue here. I have been needing to sync manually, which has significantly slowed down workflow. 

[DMDI]

Also seeking this answer... And here we are - 1 year later - and all this forum is able to produce is "may we have more information about your system blah blah blah".

Any follow up on the questiuon? No.

"Community" guidelines. Which community? 

Are you aware we are paying customers?

It's the same thing all over - every time. No one gives a sheet.