Synchronize by timecode works on macOS machine but not on windows machine

[felix_1014]

Dear community,

I´m struggling with a sync workflows issue when trying to use timecode as sync reference. On my windows machine in premiere version 25.2.3 (Build4) I select my camera files in my three video tracks ( tracks are also enabled) and when I do rightclick -> Synchronize then I cannot select "Timecode", because it is greyed out, see screenshot.

On a macOS machine with exact same Premiere version and with opening the identical project, I can sucessfully select "Timecode" for syncing those three clips and it works as expected.

And strangely, also on my Windows machine, it works with other source material in another project. But I just cannot find the difference or the reason, because all material comes from the same three cameras (which get synced timecode from external source) and I cannot see the difference, especially as the material in questions perfectly syncs on the macOS machine.

I also checked several common reasons, trying to disable and enable "Linked selection", checking that tracks are selected, restarting etc.

Any help is greatly apreciated!

Thank you very much and best regards, Felix

[felix_1014]

Just wanted to add, I try this in a standard sequence, not in a multicam sequence. I found some other post (from year 2023) with similar issue but there no real solution for the greyed out timecode selection was found and instead it was referenced  a tutorial video, showing how to sync with adio waveform. But I definitely don´t want to use audio waveform sync method. I know this is a workaround. But as I especially use timecode generators, there must be a way to use the clips timecode information to sync them on both machines, some setting I just don´t see. Thanks and best regards, Felix 

[JonesVid]

As a first step have you tried reseting the Workspace.

Window->Workspace->Reset to Saved Layout to see if that clears the issue?

If no, change try a New Project and import your Project. Create a New Sequence

I've had all sorts of strange things happen on projects and this has worked sometimes.

[felix_1014]

Dear JonesVid, thank you for your reply and the ideas. I already tried in a completely new project with freshly imported material  but no change. I will send your recommendation to my colleagues, as I am out of office for some days but I will get back with feedback as soon as I return, around 23.06. Thanks and best regards, Felix