Text layers aren't exporting when I send to Media Encoder

Forum|Forum|8 months ago
May 6, 2025
1 reply
281 views

Whenever I create text layers - for L3 or other on-screen copy, like credits - and send to Media Encoder to export, the text layers seem to not export. However, if I export within Premiere it's fine. Anyone else having this issue? Or any workarounds?

Export

Kevin-Monahan

Community Manager

Hey @laundrymen_9259,

Thanks for the note and welcome to the forum. That's pretty strange. I can't reproduce this on my Mac here at the office. Can you give us more information about the version you are working with, your system info, and information about the media. Let us know. You can also try troubleshooting by pressing Shift at launch. From there you can reset preferences and delete the media cache. That could work. I hope we can help you. Sorry for this issue.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

jay_9812

New Participant

Currently having the same issues on Mac. My Premiere and Encoder are up to date on

Premiere on v 25.2.3

Encoder on v 25.2

Let me know if theres anything else I can try.

S

Sumeet Kumar Choubey

Community Manager

Hi jay_9812,

Please let us know if these are text layers/mogrts or if you are working with captions. Also, does this happen while exporting in any specific format or with all the formats?

Thanks,

Sumeet

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