Skip to main content
L
laundrymen_9259
Participant
May 6, 2025
Question

Text layers aren't exporting when I send to Media Encoder

  • May 6, 2025
  • 1 reply
  • 281 views

Whenever I create text layers - for L3 or other on-screen copy, like credits - and send to Media Encoder to export, the text layers seem to not export. However, if I export within Premiere it's fine. Anyone else having this issue? Or any workarounds?

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 6, 2025

    Hey @laundrymen_9259,

    Thanks for the note and welcome to the forum. That's pretty strange. I can't reproduce this on my Mac here at the office. Can you give us more information about the version you are working with, your system info, and information about the media. Let us know. You can also try troubleshooting by pressing Shift at launch. From there you can reset preferences and delete the media cache. That could work. I hope we can help you. Sorry for this issue.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    J
    jay_9812
    Participant
    June 2, 2025

    Currently having the same issues on Mac. My Premiere and Encoder are up to date on 

    Premiere on v 25.2.3

    Encoder on v 25.2

    Let me know if theres anything else I can try.

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    June 3, 2025

    Hi jay_9812,

    Please let us know if these are text layers/mogrts or if you are working with captions. Also, does this happen while exporting in any specific format or with all the formats?

     

    Thanks,

    Sumeet

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices