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The Importer reported a generic error after premiere pro 2024 upgrade

Forum|Forum|2 years ago
October 20, 2023
13 replies
36857 views

Hi,

My project has all of a suddent begun to encounter the issue with 'the importer reported a generic error' after I did the autoupdate to Premiere Pro 2024. This project had been faultless up to now.

I tried an in-app media cache delete and then an in-system media cache delete via explorer (windows). After the in-app delete nothing changed. After the in-system a different set of assets emerged with the same generic error issue to before i deleted the cache. Am i going to need to re-render these files? They're not specific to one format type. They're all MP4 H264 from different sources. I've not moved the assets across drives. It worked last week and now it doesnt work.

Any thoughts or anyone else experiencing this issue after the 2024 update?

Import and ingest

Correct answer Matt33064761lmsz

Hi @Britt331415233a1a & @Matt33064761lmsz,

I read your messages. This sounds like a problem you can have with new versions of applications on macOS. See if these steps help your situaiton: https://helpx.adobe.com/premiere-pro/kb/premiere-pro-hangs-on-launch-on-macos.html

If not, you can also try the following: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html.

Let us know if either of these troubleshooting docs helped, or if you need more assistance. I sure hope we can help.

Thank You,

Kevin

Hi.

Progressing my troubleshooting. The suggestions from @Peru Bob didn't seem to make much sense to me but I tried them and no success. Something I realized that was similar to @Britt331415233a1a was that my assets were all stored in a sync'd onedrive folder for access and backup (stored locally and also backed up on onedrive). I moved the assets to a dedicated local drive and it seems to have solved the issue in the main, although there are still a few items that have the same conflict still.

I am wondering what the issue is with it being on a cloud backed up location, whether i be dropbox, onedrive or something else?

Show previous replies

S

Sarthak34100746g8l4

Participant

Is the error looks like this, when we import anything in premiere pro it stucks on 15% or 0% ans after cancel pp starts crashing? See the file i attached below.

Kevin-Monahan

Community Manager

Hi @Sarthak34100746g8l4,

Thanks for the note. Are you saying any file you import or only a .mogrt? Let the community know.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

G

Gerson28250313mde4

Participant

Ive got a lot of error "a generic import error" since the update of my premiere to premiere 2024, i have to type in manually mts extension just to resolve the error and the fun part i have to type mts extention clip over 300 video files, plus i have a deadline to finish my editing...arent suppose to be the update improving not backwards..and im sure its the premiere 2024 because when i ran my old premiere 2021 ive got no generic error in my files.
I dont know how to reverse it back to my previous premiere thru creative cloud and now im stuck to use premiere 2021.

Peru Bob

Community Expert

Try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

B

Britt331415233a1a

Participant

I have been having a similar issue. Ever since I upgraded to Ventura 13.5, Premiere Pro gives me this error for almost ALL of my assets I am trying to import. At first I thought it was a Dropbox issue, because I keep some of my assets in Dropbox. But I tried moving all assets to a local drive and also to my desktop, and the error persists. Is this an issue with Adobe?

Orf

Known Participant

Hi @Britt331415233a1a & @Matt33064761lmsz,

I read your messages. This sounds like a problem you can have with new versions of applications on macOS. See if these steps help your situaiton: https://helpx.adobe.com/premiere-pro/kb/premiere-pro-hangs-on-launch-on-macos.html

If not, you can also try the following: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html.

Let us know if either of these troubleshooting docs helped, or if you need more assistance. I sure hope we can help.

Thank You,

Kevin

Hi Kevin, the 2nd link is 404. Anything to fix "The importer reported a generic error"?